About SwiftX
SwiftX is dedicated to providing high-quality, local U.S. courier services and building the nextgeneration e-commerce logistics network in North America.
Our leadership team comes from leading Chinese internet companies and global international logistics firms, bringing together exceptional expertise and management experience.
Why Join SwiftX?
1. One of the fastest-growing internet companies in North America, with industry-leading analytics and strategic planning capabilities. We have deep insights into 30,000 U.S. ZIP codes and millions of communities, enabling highly efficient resource allocation through density-based coverage.
2. Relocation and education subsidies provided.
3. Comprehensive benefits package.
4. A diverse and inclusive culture—SwiftX values different backgrounds and perspectives. We foster a collaborative, energetic, and growth-oriented team environment where everyone’s contributions are recognized.
Responsibilities
- Assist local parcel delivery operations, such as sorting, pickup, and dispatch.
- Forecast driver’s needs, plan DSP driver routes, and recruit/interview drivers.
- Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.
- Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks.
- Generate daily pickup tasks, review, and distribute them to the dispatch team.
- Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions.
- Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery.
- Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions.
Qualification:
- Fluent in both Chinese and English (written & spoken).
- Must have legal work authorization in the U.S. Proficient in Excel and data analysis tools.
- Strong communication skills with the ability to collaborate across dispatch, drivers, warehouse, and customer service teams.
- Able to multitask under pressure while maintaining professionalism.
- Comfortable with phone and email communication.
- Customer service or warehouse/logistics experience is a plus.
- No extensive prior experience required for this specialist role. If you are detail-oriented, responsible, and have solid communication skills, this role is a great fit.
Compensation
- $20–25/hour if no experiences, open to negotiate
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
Ability to Commute:
- Hialeah, FL 33016 (Required)
Work Location: In person
