Job Description
Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.
Requirements:
- Listening to customers’ concerns and handling complaints and returns
- Giving detailed explanations of services or products
- Working with a sales team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through email or chat, over the phone or on social media
- Receiving orders, calculating charges and processing payments
- Monitoring customer satisfaction levels
- Assisting customers in the retail store with questions and/or checking out
Skills and Qualifications:
- Great communication abilities, including written and verbal communication
- Patience, empathy and professionalism
- Good problem-solving and decision-making capabilities
- Basic computer skills, including data entry, website navigation and other software (Excel)
- Effective time management, prioritization and multitasking skills
- Ability to work in a team setting/advising team members on their jobs
- In-depth understanding of the company’s products or services
If you are passionate about providing exceptional customer service, have a keen eye for detail, and enjoy working in a retail setting, we would love to hear from you. Join our team and be part of our success story!
**** Must be available for work on Mondays, Tuesdays, Wednesdays, Thursdays, Fridays & Saturdays.
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
