Position Summary:
Clark Service Group is seeking an experienced Technical Service Manager (TSM) to supervise field service operations at the branch level for their Central Georgia service operations. The Technical Service Manager ensures customer satisfaction and proper service operations amongst technicians. This position oversees the technicians working out of the branch.
Essential Functions:
· Manage field service operations of the branch.
· Completion of field service work as it relates to escalated issues, complicated jobs, or volume based on personal judgement and direction from Branch Manager
· Maintain customer relationships and assist with any service discrepancies.
· Answer and assist technicians with any questions they may have.
· Provide technical oversight for field technicians
· Serve as, or support, the branch’s qualifying licensee for Georgia Conditioned Air Contractor licensure, ensuring the branch remains in compliance with State Construction Industry Licensing Board requirements
· Review and approve team quotes for technical accuracy
· Assist with technician reviews
· Assist in the training processes, procedures, and development for new technicians.
Other Duties:
· Promote safe work practices on work sites based on company and safety handbook guidelines
· Assist with identifying and maintaining proper inventory levels on trucks and in warehouse
· Review escalated service issues with Branch Manager
· Assist service coordinator with scheduling
· Attend workshops and seminars to enhance knowledge of equipment and business
· Perform any other duties requested by the Branch Manager
Qualifications:
· Active Georgia Conditioned Air Contractor License (Class II preferred) issued by the State Construction Industry Licensing Board.
· EPA Section 608 Certification, Universal preferred (required).
· Bachelor’s or technical degree (preferred).
· At least two years of managerial experience in similar field.
· Experience in the food service industry.
· Excellent customer service skills.
· Strong analytical skills.
· Ability to manage multiple tasks simultaneously
· Valid driver’s license and clean driving record.
Physical Demands:
· Must be able to lift and move up to 50 pounds.
· Must be able to climb ladders up to 30 feet.
· Must be able to work in food service environment.
· Must be able to work in extreme conditions (i.e.: hot, cold, dirty environment, etc.)
· Must be able to bend, reach, and kneel.
· Must be able to safely drive to and from portal to portal.
· Must be able to stand for long periods of time.
Pay: Up to $45.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Commercial HVAC/R Management: 2 years (Required)
License/Certification:
- Georgia Conditioned Air Contractor License (Required)
- EPA Universal Certification (Required)
Ability to Commute:
Work Location: On the road
