Company Overview
Sound Feet Shoes is a family-owned and operated retail shoe business with over 60 years of experience. We pride ourselves on providing exceptional customer service across our seven locations in North Eastern North Carolina, specializing in a diverse range of footwear to meet the needs of our customers.
Summary
We are seeking an Office Manager/ Store Support Administrator to join our team at Sound Feet Shoes. In this role, you will be essential in ensuring the smooth operation of our office, supporting our staff and enhancing customer satisfaction. Your organizational skills and commitment to service will help us maintain our reputation as the premier shoe store in the Outer Banks.
Responsibilities
- Manage daily office operations and ensure efficient workflow.
- Your schedule will be Monday-Friday. With an occasional Saturday or Sunday required based on business needs.
- Peak Season this position will support store coverage and may be required to travel to a store for work.
- Assist customers with inquiries and provide exceptional service over the phone and in person.
- Oversee general office support and adminstration staff of up to 4
- Maintain organized filing systems for documents and records.
- Conduct interviews/hiring
- Facilitate store support, answer all escalations, help direct, etc.
- Coordinate schedules and appointments for staff as needed.
- Support inventory management by tracking stock levels and assisting with orders.
- Handle incoming calls with professionalism and courtesy, addressing customer needs promptly.
- Assist in various administrative tasks to support store operations.
- Travel to stores as needed to cover shifts.
Requirements
- Must be reliable with your own form of transportation as you may need to run errands and/or cover a shift in a store and will need to be able to get to and from the office independently.
- Proven experience as an office administrator or similar role.
- Strong organizational skills with attention to detail.
- Excellent customer service skills and phone etiquette.
- Ability to manage time effectively and prioritize tasks efficiently.
- Bilingual skills are a plus but not required.
If you are passionate about providing outstanding service and want to be part of a dedicated team, we invite you to apply for the Office Administrator position at Sound Feet Shoes today!
Job Type: Full-time
Benefits:
Application Question(s):
- Do you have valid license with over 5 years clean driving record?
- Do you understand there may be a need for you to work in the retail stores and cover shifts to open/close a store (based on business needs) We can discuss frequency and necessities in detail during interview. I just want to make sure you know that you may be needed on weekends occasionally. Please answer yes/no.
Ability to Commute:
- Powells Point, NC 27966 (Required)
Work Location: In person
