Description:
POSITION SUMMARY:
This position is responsible for the oversight of incoming customer calls and identifying the needs of customers while being the first line of order entry for the roll-off operations. In addition, the position requires administration, recording and reporting of daily office activities.
ESSENTIAL FUNCTIONS:
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Answer main phone line and assist customers with questions and placing order.
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Build sustainable relationships and trust with customer accounts through open and interactive communication.
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Answer questions for customers regarding services and procedures.
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Manage customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
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Provide accurate, valid and complete information by using the right methods/tools.
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Meet personal/customer service team sales targets and call handling goals.
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Secure credit card payments.
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Keep records of customer interactions, process customer accounts and file documents.
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Follow communication procedures, guidelines and policies.
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Perform order entry into dispatch software.
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Maintain customer database, including pricing, in dispatch software.
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Manage customer price sheet for roll-off customers.
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Apply for and/or assist with street permits and ensure customer bill-back.
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Assist dispatcher as needed.
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Assist with additional tasks such as inventory control and
Requirements:
Education and/or experience:
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Excellent customer service skills
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High school diploma or equivalent
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2-3 yrs. experience in an office environment
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Outstanding organizational skills and attention to detail
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Excellent written and verbal communication skills
Competencies:
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Interpersonal communication skills
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Team oriented
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Reasoning or problem solving skills
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Professional attitude
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Ability to Multitask
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Strong Attention to Detail
