Job Posting: Director of Operations (Multi-Site Urgent Care)
Position Type: Full-Time, Monday – Friday
Location: Northeast Philadelphia
Compensation: Competitive Base Salary + Performance-Based Incentive Bonuses
Benefits: Health insurance, Paid Time Off (PTO)
About Us
We operate high-quality, fast-paced urgent care centers dedicated to delivering exceptional, patient-centered medical care. To support our ongoing growth, we are seeking an experienced, high-energy Director of Operations to oversee our multiple clinical locations.
If you are a proactive leader with a background in medical office management, a passion for operational excellence, and a talent for building cohesive teams, we want to hear from you.
Position Overview
As the Director of Operations, you will be the backbone of our business and clinical operations. You will split your time between our office locations, providing real-time leadership, optimizing workflows, managing staff, and ensuring strict clinical compliance. This is a hands-on, high-impact role requiring both strategic planning and daily on-the-ground support.
Key Responsibilities
- Daily Clinical Support & Multi-Site Oversight: Drive between our local clinics to provide hands-on, real-time problem-solving, operational troubleshooting, and leadership to on-site staff.
- HR, Hiring, & Scheduling: Handle the full employee lifecycle, including recruiting, interviewing, onboarding, and training of administrative and clinical staff. Manage master schedules to ensure optimal staffing ratios while controlling labor costs.
- Payroll & Back-End Administration: Manage payroll processing, maintain accurate staff records, and oversee general document and file management across all centers.
- Compliance & Quality Assurance: Maintain full compliance with Urgent Care Association (UCA) standards. Ensure our practices, environments, and records meet or exceed national benchmarks for urgent care accreditation.
- Inventory & Vendor Management: Act as the primary liaison for all medical, IT, and facility vendors. Maintain robust inventory control systems to prevent shortages of essential medical supplies and PPE.
- KPI Implementation & Performance Management: Introduce, track, and analyze operational Key Performance Indicators (KPIs) to measure clinic volume, wait times, patient satisfaction, and financial efficiency.
- Workflow Improvement: Analyze day-to-day patient flow and administrative bottlenecks to design and implement slick, efficient clinical workflows.
Role Requirements (Must-Haves)
- Experience: Proven experience in medical office management (preferably in a multi-site or urgent care setting).
- Education/Credentials: Familiarity with medical compliance, specifically UCA (Urgent Care Association) guidelines.
- Mobility: Must have a reliable vehicle, a valid driver's license, and the ability/willingness to travel daily between our local clinic sites.
- Communication: Must be fully fluent in English with exceptional verbal and written communication skills.
- Health & Wellness Policy: Our organization maintains a strict smoke-free and vape-free work environment. Candidates must be a non-smoker and non-vaper.
- Technical Skills: High proficiency in Electronic Health Record (EHR) systems, MS Office Suite, and payroll/scheduling software.
What We Offer
- Annual salary commensurate with work experience.
- Performance-Based Incentives: Bonus structures tied directly to clinic KPIs and operational efficiency.
- Health insurance
- Paid Time Off
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
