Position Core Profile: The Landscaping Maintenance Crew Leader is responsible for supervising and working alongside a crew of technicians to complete landscape installation and maintenance projects to the highest standards of quality, efficiency, and safety. This position plays a key leadership role in daily field operations, ensuring that jobs are completed on schedule and within scope while fostering a positive and productive team environment. The Crew Leader also serves as a frontline representative of the company in client interactions and supports continuous improvement in safety, service, and crew development.
Differentiators:
- Hands-On Leadership: Leads by example in executing all phases of landscape work while providing direction, training, and oversight to crew members.
- Field Expertise: Utilizes a strong working knowledge of plants, materials, and landscape construction techniques to ensure high-quality results.
- Customer-Facing Communication: Serves as the primary field point of contact for clients, ensuring their expectations are met and questions addressed professionally.
- Team Development: Supports the growth and performance of the crew through coaching, mentoring, and monitoring of on-the-job behavior and technical proficiency.
- Operational Accountability: Tracks labor, materials, and job progress with accuracy, ensuring timely completion and adherence to budget and specifications.
Accountabilities
- Field Operations & Task Execution: Perform hands-on landscaping duties, including handling plants, soil, mulch, gravel, pavers, and other materials; Operate and maintain various equipment, such as riding mowers, walk-behind mowers, backpack blowers, string trimmers, edgers, and hedge trimmers; Ensure that all tasks are performed in accordance with job specifications and safety standards; Keep job sites clean, organized, and compliant with company standards
- Crew Leadership & Supervision: Provide daily direction, delegation, and oversight for landscape technicians; Conduct on-the-job training for new crew members and reinforce best practices; Lead by example to foster productivity, morale, and a strong work ethic; Monitor crew safety, conduct toolbox talks, and report any incidents or concerns
- Customer and Supervisor Communication: Interact professionally with clients on-site, addressing any concerns or updates; Communicate job status, progress, and crew performance to supervisors regularly; Represent the company's values and brand in every customer interaction
- Recordkeeping & Reporting: Accurately document daily labor hours and material usage; Ensure timesheets and job logs are submitted and verified promptly; Support documentation related to site audits, change orders, and material deliveries
- Safety & Compliance: Promote and enforce safe work practices, PPE usage, and equipment safety procedures; Identify and address potential hazards in the field; Participate in safety trainings and ensure team members are compliant with all safety protocols
This list of responsibilities is not exhaustive, and other duties may be assigned as dictated by business needs.
