MAIN FUNCTION:
The Spa Coordinator is a key member of the LNPC Spa Team. This coordinator is ultimately responsible for executing and coordinating scheduling and sales efforts in the Spa, as well as developing and overseeing the training of the spa team to achieve defined business goals. The Spa Coordinator will be expected to be proficient in all Classic Massages, managing the spa team and, ultimately, providing an exceptional member and non-member experience in the LNPC Spa. These responsibilities will extend into contributing to an effective and professional relationship with other departments in the LNPC that will contribute to or assist with spa processes or sales. The Spa coordinator is responsible for delivering an extremely high level of customer service and member experience to all visitors, guests, and members on a consistent basis. This is achieved by utilizing excellent interpersonal skills and being well-versed in the Center’s Service Standards. The goal of these efforts is to grow the spa client base, ancillary revenue streams and earn excellent member satisfaction levels and, more importantly, create life-long promotors of the Center and specifically the LNPC Spa. In addition, the SC will develop and nurture a book of business by building a network through community outreach initiatives, effective corporate (employer) relations and engaging in special events, with the ultimate goal of supporting the strategic initiatives and business success of the Center.
DEPARTMENT: Health & Wellbeing - LNPC Spa
REPORTS TO: Executive Director
DIRECT REPORTS: Health & Wellbeing Associates - Massage Therapists and Estheticians
POSITION EXPECTATIONS:
Management (Customer Relations/Team Performance)
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Effectively manages the Spa Team with respect to the achievement of Center business goals.
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Provides oversight of Spa Team including scheduling, supervision and completion of annual performance review.
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Contribute to achieving a consistently excellent member experience resulting in high member satisfaction ratings and low member attrition.
- Address all member concerns and provide prompt and member-friendly follow up.
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Proficient and compliant with all current facility policies and procedures.
General
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Consistently meets and/or exceeds the Center’s performance objectives and Key Performance Indicators as outlined in the Annual Strategic Plan.
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Demonstrates the desire to continually improve areas of the business by identifying an area for improvement, devising a solution, then implementing a plan.
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Routinely achieves a high-level of organizational alignment, plays a vital role in realizing a Culture of Excellence and adheres to the IWP Code of Conduct.
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Accepts constructive criticism/direction and effectively changes own performance.
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Passionate about improving the health and wellbeing of others and able to lead by example by living a healthy and active lifestyle.
Disclaimer:
The intent of this job description is to describe the general nature of the duties and responsibilities required of all job incumbents assigned to this title. It is not intended to be a comprehensive list of all job responsibilities. Therefore, incumbents may be asked to perform other duties as required.
EDUCATIONAL REQUIREMENTS:
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Licensed Massage Therapist
HIRING REQUIREMENTS:
- Minimum of two years of experience as a licensed massage therapist
- Demonstrate success achieving organizational business goals thru necessary skills and relationships..
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Excellent communication and other interpersonal skills.
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No written disciplinary action within the last 12 months
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Pass Background Check
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Eligible to work in the United States
PREFERRED SKILLS AND ATTRIBUTES:
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Positive, professional and an outgoing personality with the ability to work both in a team environment and directly with clients.
- Skilled communicator that can articulate well, manage critical conversations, effectively resolve conflict and build relationships.
- Excellent interpersonal skills needed for exemplary customer service; outgoing, friendly, and compassionate.
- Technologically savvy with the ability to function well within business management software systems, customer portals and member apps.
