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Global Security Operations Center (GSOC) Operator
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Dallas, TX, United States
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Job Description
Change the world. Love your job.
Texas Instruments is seeking a Global Security Operations Center (GSOC) Operator to join our team and support the protection of our people, facilities, and operations. In this role, you will operate at the center of TI’s enterprise security environment, providing real-time monitoring, situational awareness, and incident coordination across multiple locations. The GSOC plays a critical role in safeguarding company assets while enabling safe and uninterrupted operations.
As a GSOC Operator, you will monitor integrated security platforms including video management systems, access control, and alarm monitoring technologies. You will assess events as they occur, determine credibility and severity, and coordinate timely responses with site security teams and internal stakeholders. Operators apply standardized response protocols, maintain detailed incident documentation, and support investigations through video review and event analysis.
This role contributes to TI’s evolving global security capability by supporting centralized command and coordination, strengthening response readiness, and improving enterprise-wide visibility of security events. The GSOC Operator helps transform information into actionable insight, enabling proactive security operations that protect our workforce and support TI’s mission to innovate and deliver technology that changes the world.
Key Responsibilities
Monitor and respond to alarms and events from access control, intrusion detection, video management, fire/life safety, and environmental systems across multiple regions and facility types.
Assess alarm credibility, determine severity, and prioritize response based on enterprise risk and standardized response protocols.
Coordinate dispatch of on-site or contract security resources and escalate to site leadership and regional stakeholders as appropriate.
Serve as a centralized communications and coordination center for security and safety-related incidents.
Coordinate response to critical incidents including medical emergencies, fires, workplace violence threats, protests, suspicious packages, severe weather, and natural disasters.
Maintain command-and-control functions during incidents, including situational awareness, leadership notifications, and timeline management.
Coordinate with local emergency services (law enforcement, fire, EMS) and internal stakeholders across multiple jurisdictions.
Provide centralized GSOC coverage for facilities across large geographic regions and diverse operational environments.
Manage incidents impacting multiple sites, regions, or business units simultaneously.
Monitor live and recorded video to identify real-time threats and support post-incident analysis.
Capture, preserve, and manage digital evidence in accordance with policy, legal, regulatory, and privacy standards.
Support internal investigations through video review, access control data, and detailed incident documentation.
Operate and monitor integrated GSOC platforms, including video management systems (VMS), access control systems (ACS), alarm monitoring platforms, and incident/case management systems.
Utilize AI-enabled analytics and automation workflows to triage, route, and escalate incidents efficiently.
Identify system outages, degradation, or performance issues and escalate to security engineering or IT teams.
Support onboarding, adoption, and operational use of new security technologies as part of GSOC maturity and continuous improvement.
Support situational awareness and threat assessment using drone and remote surveillance platforms, where applicable.
Review drone-generated alerts, imagery, and data to support response and investigations in compliance with corporate and regulatory requirements.
Produce accurate, timely, and detailed incident and event reports.
Ensure proper incident categorization, severity assignment, and closure in accordance with standardized procedures.
Support GSOC metrics, trend analysis, and performance reporting to drive operational excellence.
Identify opportunities to improve workflows, automation, and operational effectiveness.
Maintain strict confidentiality and compliance with privacy, legal, regulatory, and corporate standards.
Texas Instruments will not sponsor job applicants for visas or work authorization for this position.
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Qualifications
Required Qualifications
High school diploma or equivalent
2 years of experience in one or more of the following:
Security Operations Center (SOC/GSOC/SCC/SEC)
Physical security operations
Emergency dispatch / communications
Military, law enforcement, or first responder communications
Corporate security operations
Preferred Qualifications
Experience with alarm monitoring, video surveillance, or access control systems
Strong written and verbal communication skills
Ability to make sound decisions in time-sensitive, high-stress environments
Proficiency in multi-system, technology-driven operational environments
Associate’s or Bachelor’s degree preferred
Experience with enterprise security platforms (e.g., Genetec, Lenel, Everbridge, or similar)
Experience with AI-enabled video analytics or automation tools
Experience supporting enterprise or multi-region command centers
Experience with drone or remote surveillance operations
Prior GSOC, PSOC, EOC, or centralized command center experience
Dispatch, 911 communications, or emergency management experience
Security or emergency management certifications (ASIS, FEMA ICS, CPP/PSP, etc.)
Physical & Work Environment
Ability to sit for extended periods in a monitoring and operations center environment
Ability to monitor multiple screens for prolonged periods
Ability to work rotating shifts, nights, weekends, and holidays
Ability to perform effectively during high-stress and critical incidents
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About Us
Why TI?
Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI
Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us. Please find our country-specific benefits here
About Texas Instruments
Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, data center, personal electronics and communications equipment. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com.
Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.
If you are interested in this position, please apply to this requisition.
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Job Info
Job Identification 25009749
Job Category Facilities
Posting Date 07/13/2026, 03:19 PM
Degree Level High School Graduate
Locations EXSE 13542 N Central Expy, Dallas, TX, 75243, US
ECL/GTC Required No
