West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The Band & Orchestra, Combo, and Piano Sales Consultants are West Music’s customer service specialists in our stores and are critical to West Music’s success in meeting our mission of assisting customers and allowing them to Play now. Play for life. Sales Consultants are responsible for exceeding customer expectations by listening to customer needs and providing assistance in selecting merchandise by sharing in-depth product information to connect customers with the right product and drive sales.
Essential Duties and Responsibilities include but are not limited to the following. Other duties may be assigned as business needs dictate.
Primary Responsibilities:
- Retail Sales Responsibilities
- Achieve individual sales goals while contributing to the success of the team.
- Greets customers, provides information on products and services, answers questions, obtains and sells merchandise to customers both in person and via telephone or e-mail.
- Will plan and complete required number of outbound sales calls to customers and prospects.
- Completes various sales and product knowledge training courses.
- Demonstrates merchandise to customers and has full knowledge of product lines to best match customers with the correct product.
- Maintains records of customer and prospect information for follow up, mailings and special events
- Completes all thank-you cards and other required paperwork associated with sales and customer databases.
- Assists in planning sales promotions and clinics. Promotes sales by properly completing and maintaining displays and signage corresponding to the West Music Model Store standards.
- Assist with the preparation of the sales floor, including stocking, changing displays, and light cleaning
- Correctly opens and closes store following established procedures.
- Reflects the values of West Music and demonstrates passion for our mission, vision, and core values.
Required Qualifications:
- Band/orchestra/piano instrument knowledge (knowledge and/or playing experience) required.
- Possess effective communication skills which reflect active listening, critical thinking, and a customer-focused tone. Must have the ability to speak, write, and communicate ideas to a variety of audiences in a clear, concise manner.
- Working knowledge of computers and Microsoft programs required.
- The ability to work non-traditional hours including evenings and weekends is required.
Desired Qualifications:
- Bachelor’s degree in Music Education, Business, or related field desired.
- Prior retail or outside sales experience preferred.
Key competencies:
- Service Focus – demonstrates a personal commitment to delivering high quality, professional, responsive service to customers and co-workers
- Communication – shares and receives information using clear oral, written, and interpersonal skills. Demonstrates active listening with co-workers and customers to achieve results.
- Team Player/Collaborative – collaborates with fellow associates to achieve West Music goals. Recognizes and shows respect for the strengths and contributions of others with the ability to develop effective working relationships with co-workers.
- Results oriented – a "can-do" attitude with a desire to take on an increasing level of responsibility and a drive to meet project deadlines.
Adaptable – thrives in a fast-paced environment; responds positively to evolving priorities or work assignments; open to feedback.
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Physical Demands –
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit. Will use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
