Job Overview
We are seeking a dynamic and energetic Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued clients and visitors, providing exceptional support and ensuring smooth office operations. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help create a positive experience for everyone who interacts with our organization. This paid position offers an exciting opportunity to develop your administrative and customer service skills in a fast-paced environment.
Note* : This position will be a mix of office and retail floor customer assistance. This position will also require a NDA(Non-Disclosure Agreement) to be signed upon starting.
Responsibilities
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Greet visitors and clients in the store with a friendly and professional demeanor, ensuring a welcoming atmosphere
- Manage multi-line phone systems, directing calls efficiently and courteously while maintaining excellent phone etiquette
- Handle data entry tasks accurately using Microsoft Office, Google Workspace, and other office management tools
- Assist with scheduling appointments and calendar management for staff members or executives
- Perform clerical duties such as filing, proofreading documents, and maintaining organized records
- Support office management activities including inventory tracking, supply ordering, and basic bookkeeping using QuickBooks or similar software
- Provide outstanding customer support by addressing inquiries promptly and professionally via phone, email, or in person
- Assisting customers in-store searching for products, and directing them to the correct sections
- Assisting customers in-store that want to see certain colors of balloons
- Calling ALL E-commerce customers for follow ups on their orders
- Calling ALL customers that have delayed packages and assisting with a resolution
- Filing claims for lost or damaged UPS/FedEx parcels
- Booking LTL outbound shipments via UberFreight
- Handling Customer chargebacks on E-commerce orders
- Assist marketing associate in tasks
- Create quotations and sales orders based on client calls and emails
- Respond to clients emails and questions
- Handle all inbound Shopify Chats to direct clients on
- Contact clients that are expediting aerosol cans to ground postage
Experience
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Previous office experience or clerical experience is highly preferred, especially in a customer service setting
- Familiarity with multi-line phone systems and front desk operations is essential
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry skills
- Bilingual abilities are necessary to assist diverse client needs effectively
- Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
- Experience with medical or dental receptionist duties, personal assistant responsibilities, or office management roles is advantageous
- Demonstrated professionalism in phone etiquette, proofreading, filing, and time management skills
Join us to be part of a vibrant team dedicated to delivering outstanding service while growing your career! We value proactive individuals who thrive on helping others and excel at multitasking in an energetic setting. This paid role offers valuable experience in customer support, administrative functions, and office operations—perfect for those eager to make a positive impact every day.
