Handheld Software Support Position
Join our team! Work as a handheld software support professional at a growing company that offers great benefits with opportunities to travel and keep in touch with the ever evolving technical field.
THE COMPANY:
RCC is a well-established company that has been around for 45+ years! We create and support one of the leading software systems in the propane industry. Our customer service is what keeps our clients happy.
- Our tech department is always diving deeper into the latest technology and hardware.
- Learn from our senior staff who have over 50 years of combined experience.
- Competitive benefits package
THE POSITION: Handheld Software Support
We’re looking for a full-time handheld software support professional to provide frontline technical assistance for tablet and desktop applications used in fuel delivery and service operations. Monday-Friday, 8-5 CST, with the occasional on-call for nights/Saturdays.
Key Responsibilities
- Troubleshoot hardware/software issues (e.g., printer setup, sync failures, license errors).
- Guide users through updates, resets, and configuration changes.
- Support real-time communication setups and batch syncing.
- Document support interactions and resolutions in time billing logs.
- Assist with training and onboarding for new users.
- Onsite training with customers is a typical occurrence so flexibility to travel is a BIG plus.
Skills & Tools
- Familiarity with tablet workflows, SQL background knowledge, Windows OS, and custom software systems.
- Strong communication and problem-solving skills.
- Experience with remote desktop tools and basic networking.
THE LOCATION:
Our main office is located in Bird Island, MN which is where this position would be. We have remote workers in 12 different states across the USA.
Other perks include…
- Scholarship opportunities, maternity/paternity leave
- Team education meetings monthly
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
Education:
- High school or equivalent (Preferred)
Experience:
- Windows: 1 year (Preferred)
Work Location: In person
