Job Overview
Join our dynamic hospitality team as a Front Desk Guest Service Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you will be the frontline ambassador for the Hacienda's Outrageous Hospitality, providing warm, efficient, and accurate service to every guest during check-in, check-out, and throughout their stay. This role sets the tone for the guest experience and plays a key part in guest satisfaction, loyalty, and brand success.
Responsibilities
- Greet guests warmly upon arrival, assist with check-in and check-out procedures efficiently using hotel management software such as Visual Matrix.
- Handle guest inquiries via phone and in person with professionalism, demonstrating excellent phone etiquette and managing multi-line phone systems.
- Provide detailed information about hotel amenities, local attractions, and services to enhance guest experiences.
- Manage reservations, cancellations, and modifications accurately while maintaining up-to-date records.
- Address guest concerns promptly and effectively, following hotel emergency procedures to ensure safety and satisfaction.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests swiftly.
- Support night audit operations by reconciling accounts and preparing reports to ensure financial accuracy overnight
- Uphold hotel emergency procedures by responding swiftly to incidents or safety concerns with confidence and clarity
- Foster positive guest relations through attentive service, clear communication, and personalized assistance
Skills
- Previous experience in front desk operations within a hotel or resort setting is preferred to excel in this role.
- Strong customer service skills with the ability to handle diverse guest needs professionally and courteously.
- Professional in presentation and demeanor
- Familiarity with hotel management systems such as Visual Matrix or similar software platforms.
- Knowledge of hotel emergency procedures and guest relations best practices.
- Excellent communication skills, including phone etiquette and multi-line phone system operation.
- Ability to work under pressure in a busy environment while maintaining professionalism.
Join us in creating exceptional experiences for every guest by bringing your hospitality expertise, energetic attitude, and dedication to service excellence. Your role as a Front Desk Guest Service Agent is pivotal in shaping memorable stays that keep our guests returning time after time!
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- San Diego, CA 92110 (Required)
Work Location: In person
