The Albany Pet Hotel is seeking an additional Receptionist to join our team! We are a fast-paced pet boarding and doggy daycare facility where high standards of cleanliness and impeccable communication with our pet parents is at the forefront of the business (we also like to have fun, too!). If this resonates with you, and you're an animal lover looking for a fulfilling job where you aren't afraid to get your hands dirty, we encourage you to apply!
Tasks & Responsibilities
- Greet clients and their pets by name, representing the front-end of the company
- Comfortably handle a variety of dogs and cats that range in age, size, breed, and temperament, ensuring you can safely take them to and from their designated room or play area
- Provide an excellent customer service experience for our pet parents and their pets
- Provide attentive and accurate information to our prospective and current pet parents including rates, information about our services, their pet's stay, playgroup assessment results, and more
- Use our pet boarding software (Gingr) to accurately record feeding and medication instructions, record belongings, check pets in/out, handle transactions, make reservations, review end of day reports, and more
- Accurately schedule boarding reservations, playgroup assessments for new dogs, and grooming appointments
- Handle multi-line telephones, business text line, and email inbox, responding to messages within a reasonable amount of time
- Janitorial duties including laundry, dishes, sweeping, mopping, dusting, cleaning, and maintaining a clean lobby, reception, and client bathroom space for our pet parents
- Be willing to recommend various services based on pet parent and pet needs
- Handle daily deposits and end of day reports
- Problem solve and troubleshoot client disputes and any other issues that may arise (and bringing to the attention of our management team)
- Care for our boarding cats including cleaning litter boxes, preparing meals and following specific feeding instructions, individual playtime, creating and sending report cards, and thoroughly sanitizing kennels between cats
- After 90 days, confidently provide tours of the facility for pet parents, answering questions as they arise regarding our services, day-to-day schedule, and the facility space
Scheduling
- We are specifically seeking someone who has open availability on Mondays, Tuesdays, Fridays, and Saturdays.
- Shifts are scheduled as early as 6:30am and as late as 6:30pm.
- Additional availability throughout the week may be required, and will be determined upon hire.
- Opportunities for additional hours are available during our peak seasons (typically summertime and holidays) and through cross-training if desired.
- If you are a student, we will only be able to move forward with your application if you are available during our busy holiday season including working half-day shifts on Thanksgiving and Christmas Day.
This position guarantees at least 30 hours per week at $16.50/hour.
Benefits
- FREE boarding and daycare for employee pets during non-peak times
- Discounted grooming services and retail
- Use of our grooming salon, tools, equipment, and various shampoos
- Holiday pay on major holidays worked
- Paid vacation time (after 1 year) and paid sick time (after 90 days)
- 100% split tips
- Recognition rewards program
- Medical, dental, and vision insurance plans available for full-time employees (company covers 50%)
- Annual raises
The ideal candidate is someone who is:
- Detail oriented
- Punctual and reliable
- Comfortable working in a fast-paced environment that involves standing on your feet for long periods of time
- Comfortable handling client conflicts and demonstrates excellent customer service skills
- Excellent with verbal and written communication
- Able to learn quickly and is willing to adopt our high standards of customer service and sanitation procedures without cutting corners
- A self-starter and not afraid to ask questions
- A total team player and will contribute to our positive workplace culture
- An animal lover!
Requirements:
- 18 years or older with a high school diploma or GED
- A minimum of 6 months customer service/receptionist experience
- Reliable transportation to and from your shifts
- Available to work the days and shifts listed above
- Available to work weekends and holidays (no exceptions!)
- Must be comfortable working in a loud and fast-paced environment
- Must be able to comfortably and reliably walk up and down a flight of stairs, squat, bend, kneel, stand on your feet for long periods of time, and lift up to 30 pounds independently
- Must be willing and comfortable getting your hands dirty and picking up pet waste!
Once we receive your resume, you will be sent an application by email. Please check your junk/spam folders frequently! Our interview process includes a virtual interview, in-person interview, and a working interview to ensure the perfect fit for both parties.
Due to a high volume of applicants, please refrain from contacting our office for an update on your application status.
Pay: $16.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
