Location: Medina, Ohio
Employment Type: Full-Time, Exempt
Reports To: Owner
Lead the day-to-day operations of a high-volume The UPS Store location while delivering exceptional customer service, developing a high-performing team, driving sales growth, controlling labor and operating expenses, and ensuring operational excellence. The Store Manager is accountable for financial performance, associate development, quality standards, and franchise compliance.
- Manage all daily store operations, opening/closing procedures, cash handling, and operational compliance.
- Recruit, hire, train, coach, schedule, and develop associates.
- Create labor schedules that balance customer service with payroll efficiency.
- Monitor KPIs including sales, gross margin, labor %, printing revenue, mailbox growth, and customer satisfaction.
- Drive growth in print, mailbox, packaging, freight, and business services.
- Maintain excellent inventory control and vendor relationships.
- Resolve customer concerns professionally while maintaining world-class service.
- Ensure store appearance, safety, cleanliness, and brand standards.
- 3+ years of experience in retail, shipping, printing, or service management.
- Prior leadership with responsibility for hiring, scheduling, coaching, and performance management.
- Strong financial acumen with experience managing operating expenses.
- Excellent communication, customer service, and conflict-resolution skills.
- Ability to multitask in a fast-paced environment.
- Experience with The UPS Store operations is strongly preferred.
- Sales growth across all service lines
- Labor cost control while maintaining service levels
- Customer satisfaction and online reviews
- Employee retention and development
- Operational accuracy and franchise compliance
Competitive salary • Performance bonus opportunity • Paid time off • Training and professional development • Employee discounts • Advancement opportunities
We operate customer-focused UPS Store locations with a strong emphasis on teamwork, operational excellence, and continuous improvement. We are looking for a hands-on leader who enjoys developing people, improving processes, and growing a successful business.
