Administrative Assistant / Small Order Specialist
Pay: $15.00–$20.00 per hour (based on experience and ability)Position Type: Full-Time (Preferred)Part-time may be considered for an exceptional applicant.
About Affinitee Graphics
Affinitee Graphics is an award-winning custom apparel and graphics company located in Lawton, Oklahoma. We produce custom t-shirts, embroidered apparel, banners, decals, promotional products, and graphic design for businesses, schools, organizations, and individuals.
We’re a growing company that values people who take initiative, solve problems, and genuinely enjoy helping customers. We believe in teamwork, personal responsibility, and creating a workplace where everyone contributes. Drama isn’t part of our culture—we work hard, support each other, and enjoy what we do.
Position Overview
We’re looking for a highly organized, friendly, and dependable Administrative Assistant / Small Order Specialist to become one of the key people in our front office.
This position combines customer service, order intake, office administration, and executive support into one role. You’ll be the first person many customers interact with, while also helping keep our office running smoothly behind the scenes.
Your primary responsibility is ensuring walk-in customers receive fast, accurate, professional service while keeping our front office organized and efficient. During slower periods, you’ll assist our CEO/Owner with a variety of administrative and organizational projects.
This role is critical to keeping our operation moving efficiently and allowing our senior team to focus on larger, more complex projects.
Primary Responsibilities
Customer Service & Front Counter
- Welcome and assist walk-in customers
- Help customers create simple custom apparel using Canva and our online design software
- Enter and process small custom apparel orders quickly and accurately
- Verify artwork, garment selection, sizes, quantities, and deadlines
- Provide quotes for straightforward orders
- Answer customer questions in person and over the phone
Order Completion & Pickup
- Contact customers when their orders are complete
- Coordinate pickup times
- Receive payments
- Deliver completed orders to customers
- Ensure every customer has a positive pickup experience
Administrative Support
- Assist the CEO/Owner with daily administrative tasks
- Answer incoming phone calls
- Respond to customer emails, text messages, and social media inquiries
- Enter invoices and process payments
- Maintain organized customer records and office files
- Perform general office support and miscellaneous administrative projects as needed
Daily Operations
- Keep the front counter moving efficiently
- Help prevent production bottlenecks through accurate order entry
- Maintain a clean, organized workspace
- Assist with light office and cleaning duties
- Support the team wherever needed throughout the day
What We’re Looking For
We’re looking for someone who naturally enjoys helping people and takes ownership of their work.
The ideal candidate is:
- Friendly and professional
- Organized and detail-oriented
- Able to multitask without becoming overwhelmed
- Comfortable learning new software
- Fast, accurate, and dependable
- Self-motivated and able to work independently
- Humble, teachable, and eager to improve
- A team player who contributes to a positive workplace culture
Skills That Stand Out
Experience in any of these areas is a plus:
- Customer service
- Administrative or office work
- Graphic design or Canva
- Social media
- Strong writing and spelling
- Sales
- Accounting or bookkeeping
- Data entry
- Communication and interpersonal skills
No experience in the custom apparel industry is required. We can teach the technical side—we’re looking for someone with the right attitude, work ethic, and willingness to learn.
Physical Requirements
- Standing for much of the workday
- Occasional lifting of boxes up to 50 pounds
- Working in a fast-paced production environment
Why This Position Matters
This isn’t simply a receptionist position.
You’ll be one of the central people who keeps our business running smoothly. Your ability to serve customers well, accurately process orders, keep the front office organized, and support our management team directly impacts the experience our customers have and the efficiency of our production team.
If you enjoy staying busy, solving problems, helping people, and being an important part of a growing company, we’d love to meet you.
We look forward to reviewing your application and welcoming the right person to the Affini-team!
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Work Location: In person
