Summary:
The Applications Trainer is responsible for building, testing, and maintaining the training environment and delivering end-user training and support.
Responsibilities:
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Helps develop and maintain training materials, including but not limited to scripts and scenarios, and training schedules for applications that may be assigned.
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Primary responsibility will be to deliver end-user training and support, using training materials and procedures that have been developed.
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Participates in workflow design and system build in order to gain an in-depth knowledge of the why the system is built, complete with functionality and workflows.
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Responsible for trouble shooting issues and questions and escalate immediately those which can be resolved to the Applications Solutions Analyst/ Lead Applications Solutions Analyst
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Analyzes new functionality to identify educational needs/training methodologies and identify ways to make improvements in the education/training plans.
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Serves as a training support contact between vendors, Application Solutions Analysts, and super-end users.
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Other duties as required.
Other information:
Technical Expertise
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Strong background in system configuration, clinical/business systems analysis and design
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Advanced organizational, analysis, and problem-solving skills required with an emphasis on attention to detail and the ability to work on multiple projects simultaneously
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Experience working with all levels within an organization is required.
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Experience in healthcare is preferred.
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Proficiency in MS Office [Outlook, Excel, Word] or similar software is required
Education and Experience
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Education: High School diploma or equivalent is required. Bachelor's degree in Information Technology, Healthcare, or related field is preferred.
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Certification: Area-specific certifications are required after hire.
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Years of relevant experience: minimum 2 years of training experience is preferred.
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Years of experience supervising: None.
Full Time
FTE: 1.000000
Status: Remote
