Are you a "people person" with relentless positive energy? Kuhlman Electric is looking for a High-Energy Customer Experience Specialist to join our Danvers team. This isn't a typical desk job; you are the heartbeat of our operations. You will be the primary point of contact for our clients, ensuring every interaction is handled with urgency, professional flair, and a "can-do" attitude.
Key Responsibilities
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Drive the Connection: Act as the enthusiastic first point of contact for all inquiries via phone, email, and chat.
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Problem-Solve at Speed: Rapidly assess customer needs and provide "outside the box" solutions that exceed expectations.
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Collaborative Sync: Work closely with our High-Energy Dispatchers and field teams to ensure schedules are seamless and issues are resolved in real-time.
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Total Ownership: Take full accountability for the customer journey, from initial contact to follow-up, ensuring no detail is missed.
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Brand Ambassadorship: Radiate positivity and professionalism, representing Kuhlman Electric’s values in every interaction.
Required Skills & Abilities
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Proven Success: Minimum 7 years of experience in a fast-paced, service-oriented office environment (Customer Service or Call Center roles).
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Education: Associate degree required; Bachelor’s degree preferred.
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Unstoppable Energy: A self-starter who thrives in high-tempo environments and remains "calm, cool, and collected" under pressure.
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Communication Mastery: Exceptional verbal and written skills with the ability to build instant rapport with clients.
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Tech Savvy: Proficient computer skills with the ability to navigate CRM systems and master new software quickly.
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Organizational Ninja: Sharp attention to detail with the ability to multitask, prioritize, and manage time effectively.
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Team Synergy: Ability to work with high autonomy while remaining a vital, supportive part of a high-energy team.
Why You’ll Love Working at Kuhlman
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Fun, Friendly Office: A vibrant environment where energy is contagious!
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Paid Holidays: Heck yea!
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Company Events: Simply the best events around.
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Comprehensive Benefits: Health, Dental, and Vision insurance (the necessities, covered).
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Retirement Plan: Not that you’ll ever want to leave, but we’ll make sure you’re ready when you do.
Full-time position, Monday – Friday
Kuhlman, It's ELECTRIC!!
Ready to bring the sparks? Apply now!
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Health insurance
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On-the-job training
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Paid time off
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Parental leave
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Professional development assistance
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Referral program
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Vision insurance
Work Location: In person
