About Us: HCTC is a leading provider of innovative telecommunications solutions, helping businesses and individuals stay connected through cutting-edge technology and exceptional service. We provide the smaller cities and rural areas with high-speed broadband and telecommunication services. Our vision is for a connected, vibrant, and sustainable rural community to contribute to a prosperous, equitable, and thriving society. Committed to our customers and communities, we are transparent, fair, and honest. As we continue to grow, we're looking for a passionate and driven Retail Sales & Customer Service Representative to join our team!
Position Overview: Are you a people person with a knack for problem-solving and a talent for sales? We're seeking an enthusiastic, customer-focused individual who thrives in a fast-paced environment. In this hybrid role, you'll spend part of your time in the office providing top-notch customer service and administrative support and part of your time on the road meeting clients, expanding our customer base, and driving sales.
What You'll Be Doing:
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Serve as the first point of contact for customers, providing support via phone, email, and in-person meetings.
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Build and maintain strong customer relationships by delivering personalized service and timely solutions.
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Conduct sales presentations and product demonstrations to prospective clients in the field.
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Identify customer needs and recommend appropriate telecommunications products and services.
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Prepare and deliver quotes, proposals, and contracts.
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Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
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Collaborate with internal teams to ensure seamless service delivery.
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Maintain accurate records of customer interactions, sales activities, and follow-ups in CRM systems.
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Travel locally or regionally as needed for client meetings, site visits, and networking events.
What We're Looking For:
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2+ years of customer service and/or sales experience, preferably in the telecommunications industry.
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Excellent communication and interpersonal skills.
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A self-starter with strong organizational and time management abilities.
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Ability to understand and explain technical products and services in simple terms.
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Comfortable working in both office and field environments.
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Valid driver's license and willingness to travel regularly.
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Proficiency in Microsoft Office and CRM software.
What We Offer:
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Competitive base salary plus commission and bonus opportunities.
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Comprehensive benefits package, including health, dental, and vision insurance.
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Paid time off and holidays.
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Ongoing training and professional development.
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A supportive, team-oriented work environment.
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Opportunities for career advancement as we continue to expand.
Work Schedule: Monday through Friday, primarily 8:00 AM to 5:00 PM, with some after-hours work requirements.
Join Us! If you're passionate about customer service, love the thrill of closing a sale, and want to be part of a dynamic team in a growing industry, we'd love to hear from you!
Are you ready to Join Our Team? We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
