Position Summary
We are seeking a friendly, organized, and dependable Customer Service Representative to join our team. The ideal candidate will have at least two years of office experience, strong communication skills, and a positive attitude. This position plays a key role in supporting customers by processing orders, answering phones, assisting walk-in customers, and handling account payments. The successful candidate will also be willing to take on additional projects and responsibilities as needed.
Schedule
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Monday through Friday
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8:00 AM – 5:00 PM
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One-hour lunch break
Responsibilities
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Enter and process customer orders accurately and efficiently.
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Answer incoming phone calls and provide excellent customer service.
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Assist walk-in customers with inquiries, product information, and order placement.
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Process payments on customer accounts and maintain accurate records.
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Resolve customer concerns in a professional and timely manner.
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Maintain organized customer files and documentation.
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Communicate effectively with team members and other departments.
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Perform general office and administrative duties as assigned.
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Assist with special projects and additional responsibilities as business needs require.
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Minimum of 2 years of office experience required.
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Strong customer service and communication skills.
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Proficiency with basic computer applications and data entry.
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Ability to multitask and prioritize responsibilities in a fast-paced environment.
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Strong attention to detail and accuracy.
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Dependable, professional, and team-oriented.
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Positive attitude and willingness to learn.
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Flexible and willing to take on additional projects and responsibilities as needed.
