Contact Person - Mr. Kartik (305) 772 - 2215
Oversee all hotel operations in accordance with organizational standards and objectives.
Conduct regular meetings and briefings with department heads.
Ensure compliance with all hotel SOPs, policies, procedures, and service standards.
Lead key property initiatives, including renovations, capital projects, and service improvements.
Handle guest concerns and oversee service recovery procedures.
Develop and execute annual operating budgets, marketing plans, sales strategies, and capital budgets.
Manage hotel profitability while maintaining high guest satisfaction scores.
Monitor daily business reports and implement strategies to maximize performance.
Analyze P&L statements and make data-driven operational decisions.
Ensure monthly financial forecasts for Rooms, Food & Beverage, and Administration departments are accurate and achieved.
Maximize room revenue through effective pricing, revenue management, and yield strategies.
Prepare monthly financial and operational reports for ownership and stakeholders.
Manage procurement of hotel supplies, equipment, and vendor contracts.
Participate in recruiting, interviewing, hiring, and developing key management personnel.
Coordinate daily operations with department heads to ensure seamless service delivery.
Develop and mentor the executive leadership team and department managers.
Maintain accountability for departmental performance and guest satisfaction.
Lead strategic planning and long-term business growth initiatives.
Ensure successful completion of internal and external audits.
Support corporate sales efforts, client relations, and business development activities.
Assist with residential and extended-stay sales initiatives when required.
Maintain compliance with all legal, safety, health, and fire regulations.
Safeguard operational quality standards across all departments.
