We are seeking a Food and Beverage Assistant Manager for one of our clients in the hospitality industries, from classic and modern luxury full-service hotels to fine dining and entertainment in the San Juan area.
Responsibilities
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The Food & Beverage Assistant Manager assists the Food & Beverage Manager in overseeing all aspects of the food and beverage operations to ensure the highest level of guest satisfaction and profitability.
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Supervise and coordinate the activities of the food and beverage staff, including servers, bartenders, hosts/hostesses, and kitchen staff.
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Train new employees on service standards, food and beverage preparation, safety procedures, and customer service protocols.
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Schedule staff to ensure adequate coverage during peak hours and special events.
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Monitor guest satisfaction levels and respond promptly to guest feedback and complaints.
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Ensure that all guests receive exceptional service and have a memorable dining experience.
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Handle difficult situations with professionalism and resolve issues to the satisfaction of the guest.
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Assist in developing and implementing policies and procedures to optimize efficiency and productivity in the food and beverage department.
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Oversee inventory management, including ordering, receiving, and maintaining stock levels of food, beverages, and supplies.
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Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage procedures, cleanliness standards, and alcohol service laws.
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Conduct regular inspections of the dining area, kitchen, and storage areas to maintain a safe and hygienic environment.
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Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
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Ensure that proper security procedures are in place to protect employees, customers and company assets.
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Investigate and resolve complaints concerning food quality and service.
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Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.
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Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
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Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
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Perform other duties as assigned by the supervisor
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Proven experience in Food and Beverage Management, with a minimum of 2 years in a supervisory role.
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Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
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Hospitality oriented.
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Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
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Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
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Knowledge of industry trends, culinary techniques, and beverage trends.
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Must have computer skills (Excel/Word/PowerPoint)
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Strong communication, organization, problem-solving, and follow-up skills
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Must have knowledge of POS Systems
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Ability to work flexible hours, including nights, weekends, and holidays
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Fully Bilingual (Spanish/English).
Benefits
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401(k) with employer contribution
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Health Insurance
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Vision Insurance
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Dental Insurance
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Life Insurance
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Paid Holidays
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Employee Discount
Equal Employment Opportunity Employer Minorities / Females/ Disable / Veterans.
