Client care representatives are the heart of the communication and service in our Pet Resort and Grooming facility! As the first and last person a client interacts with, you help create a welcoming, compassionate experience while ensuring every pet receives exceptional care. If you love people as much as you love animals, and thrive in a fast-paced environment, we would love to meet you!
Key responsibilities include: greeting clients and their pets with warmth and professionalism; scheduling boarding and grooming appointments; checking clients in and out for services; answering multi-line phone systems, responding to emails, and assisting with client questions; explaining services, including medical requirements for boarding and grooming; processing payments; maintaining accurate pet records; helping maintain a clean and organized reception area; supporting teammates wherever needed to ensure outstanding patient and client care.
Core Qualifications: excellent communication and customer service skills; compassion for both people and pets; ability to multi-task; strong attention to detail; comfort in learning and mastering our veterinary management software; ability to work weekends and holidays.
The ideal candidate is friendly, dependable, positive, and genuinely enjoys helping others. You remain calm under pressure, communicate with empathy, and understand every interaction is an opportunity to build trust with our clients. If this describes you, then we would love to meet you!!
Pay: $13.73 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
