MOUNTAINTOP INN & RESORT
Warm Springs / Pine Mountain, Georgia
General Manager
Full-Time | Warm Springs, GA
About Mountaintop Inn & Resort
Mountaintop Inn & Resort is a boutique mountain getaway nestled in the middle of Georgia’s largest State Park, offering hotel and cabin lodging, group event facilities, and a hiking and mountain bike park. Our 120-acre property hosts weddings, corporate retreats, family reunions, hiking weekends, and adventure travel groups. We are a growing, independent operation that values entrepreneurial thinking, genuine hospitality, and hands-on leadership.
Position Overview
We are seeking an experienced, entrepreneurial General Manager to lead all aspects of operations at Mountaintop Inn & Resort. This is a hands-on leadership role for someone who can run the full P&L of an independent hospitality property — overseeing front-of-house and back-of-house teams, driving revenue and cost discipline, and building the systems and culture needed to scale a growing resort. You will report directly to ownership and have significant autonomy to shape the property's operations, staffing, and guest experience.
Key Responsibilities
Operations Leadership
- Own day-to-day operations across front desk, housekeeping, maintenance, food & beverage, and events
- Set and enforce standard operating procedures to ensure consistent guest experience across all departments
- Serve as the final point of escalation for guest issues, staffing matters, and on-property emergencies
- Oversee the property's private water system, grounds, trails, and physical plant in coordination with the maintenance team
- Manage vendor and contractor relationships, including negotiating service agreements and preferred vendor terms
Financial Management
- Own the property's P&L — drive revenue growth while managing labor, maintenance, and operating costs against budget
- Build and manage the annual operating budget in partnership with ownership
- Monitor and report on key metrics including occupancy, ADR, RevPAR, labor cost percentage, and guest satisfaction
- Identify and execute on cost-saving and revenue-generating initiatives
- Partner with ownership on monthly financial reviews and variance analysis
Team Leadership
- Recruit, hire, train, and develop department leads and frontline staff
- Build and manage staff schedules to align labor with occupancy and event demand
- Conduct performance reviews and manage disciplinary action when necessary
- Foster a culture of genuine hospitality, accountability, and pride of ownership among staff
- Directly manage the Assistant General Manager / Event Sales lead and Senior Maintenance Technician
Sales, Marketing & Guest Experience
- Support and oversee event sales efforts for weddings, retreats, and group bookings
- Manage OTA listings, rate strategy, and direct booking initiatives
- Champion guest experience initiatives across lodging, dining, and outdoor recreation offerings
- Represent the property in the local community and with regional tourism and outdoor recreation partners
Qualifications
Required
- 5+ years of progressive hospitality management experience, including at least 2 years in a General Manager or comparable senior leadership role
- Demonstrated experience owning a property-level P&L and managing to budget
- Strong leadership and team-building skills with experience managing department heads
- Hands-on, available leadership style — comfortable stepping into any department when needed
- Excellent communication skills with both staff and ownership
- Proficiency with PMS systems, budgeting tools, and Microsoft Office / Google Workspace
- Availability for on-call response and flexible scheduling including weekends and holidays
Preferred
- Experience with WebRezPro PMS or similar cloud-based property management systems
- Background managing an independent or boutique resort property (versus branded/franchise hotel)
- Experience in markets with strong event, wedding, or outdoor recreation demand
- Familiarity with QuickBooks Online or similar accounting platforms
Compensation & Benefits
- Competitive base salary commensurate with experience
- Performance bonus tied to property profitability and operational KPIs
- Paid time off
- On-site housing available (negotiable)
- Significant autonomy and a direct role in shaping the property's growth trajectory
How to Apply
Send your resume and a brief cover letter describing your relevant experience to:
[email protected]
Please include "General Manager – [Your Name]" in the subject line. Applications reviewed on a rolling basis. No phone calls, please.
Pay: $45,000.00 - $100,000.00 per year
Benefits:
Work Location: In person
