The CCS Companies is a leading provider of Business Process Outsourcing (BPO) solutions, specializing in credit collection services, customer contact solutions, and healthcare revenue cycle management. We are committed to delivering professional, customer-centric approaches that drive success for our clients across various industries.
We are seeking a dynamic and detail-oriented Credit Card Processing Specialist to join our team. The Credit Card Payment Specialist is responsible for maintaining the Client Trust accounts by processing daily consumer payment transactions in the system database (FACs).
ESSENTIAL FUNCTIONS:
- Balances and resolves credit card payment error logs in FACs.
- Runs overpayment reports for multiple directories and adjust accounts.
- Processes credit card refunds on a gateway platform noting consumer’s accounts.
- Processes chargebacks from bank and update FACS accounts.
- Sets up new merchants by preparing, tracking and emailing the credit card processor.
- Acts as a backup for two or more functions within the payment processing group.
- Processes non-sufficient funds (NSF) payments returned by the bank on a rotating schedule.
- Manages e-mails received and process needed transactions/adjustments.
- Performs other duties as requested or assigned by the management.
- Ability to maintain consistent and regular attendance in accordance with an established schedule.
- Ability to work onsite/in-office in accordance with CCS and department policies and procedures
QUALIFICATIONS:
- 3-5 years Credit Card payment processing experience in a high-volume transaction environment.
- Prior banking experience preferred.
- Excellent data entry skills, accuracy and attention to details a must.
- Must be proficient with Microsoft Excel, as well as working knowledge of Microsoft Office.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- Possesses sound accounting and business judgement.
- Committed to confidentiality.
- Ability to work independently as well as in a team environment, willing to learn, embracing continuous improvement, receptive and responsive to change.
EDUCATION REQUIREMENTS:
- Bachelor’s degree in Finance or Accounting preferred.
- High School diploma or GED equivalent required.
Why Work for CCS?
- $600 Welcome Bonus!
- Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
- No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
- Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
- Excellent Employee Referral program – make an extra $1500 referring great people!
- Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!
Pay: $23.50 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Credit Card Processing or Accounts Payable: 3 years (Preferred)
Ability to Commute:
- Norwood, MA 02062 (Required)
Work Location: In person
