Your Job
As an Inside Sales Manager, you will lead and develop a team dedicated to supporting a key customer within Molex's Optical Connectivity Group, ensuring exceptional service and operational execution. You will oversee day-to-day inside sales activities, drive order and program management, and partner closely with cross-functional teams to resolve challenges, improve processes, and support revenue growth. This role is ideal for a proactive leader who enjoys developing people, leveraging data to drive decisions, and implementing innovative solutions in a fast-paced environment. This position can be based remotely, with travel to Fremont, CA, Bridgewater, NJ, and customer locations as needed to support business objectives.
Our Team
You will join Molex's Optical Connectivity Group, a collaborative and customer-focused organization that supports industry-leading connectivity solutions. Our team partners closely with sales, marketing, product management, and operations to deliver outstanding customer experiences while driving business growth. We value continuous improvement, teamwork, and a shared commitment to solving complex challenges for our customers.
What You Will Do
-
Team Leadership & Development: Set clear performance goals, establish measurement standards, manage schedules, delegate tasks, and provide ongoing coaching.
- Operations Management: Oversee day-to-day customer order statuses, returns, complaints, and requests to ensure timely, high-quality resolution.
- Data & System Integrity: Maintain absolute accuracy of data and customer requirements within SAP while ensuring strict compliance with company guidelines.
- Cross-Functional Collaboration: Partner with intercompany departments to resolve order issues and collaborate with sales, marketing, and product teams.
- Program Execution: Manage the execution, requirements, and maintenance of specialized customer programs.
- Sales Optimization: Issue customer quotations, proactively follow up on results, and utilize data analysis reports to improve program communication.
- Training & Onboarding: Arrange and deliver team training based on new operational requirements or shifting market strategies.
- Travel: Ability to travel as needed to support business objectives (up to 30%).
Who You Are (Basic Qualifications)
-
Bachelor's degree in business administration, sales, marketing, or a related field.
- Progressive experience in customer operations or inside sales.
- Prior experience directly leading and developing customer service teams in a fast-paced environment.
What Will Put You Ahead
- Experience supporting customers within the electronics, manufacturing, connectivity, optical networking, or related industries.
- Experience utilizing SAP or a similar ERP and CRM platforms to manage customer orders, pricing, inventory, and operational data.
- Interpersonal Excellence: High levels of empathy, patience, active listening, and a positive, professional demeanor.
- Communication Proficiency: Exceptional verbal and written communication skills to effectively engage with internal teams and external customers.
- Problem-Solving Ability: A proven track record of navigating ambiguity and developing creative workarounds for complex challenges.
For this role, we anticipate paying $100,000 - $140,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
#LI-AI1
