Job Overview
PentaHealth Village Family Medicine is seeking a dedicated and detail-oriented Front Desk Agent to join our team.
The ideal candidate will play a crucial role in providing exceptional patient service and administrative support within a medical office environment. This position involves front desk operations, ensuring efficient patient flow, and answering telephones.
The Front Desk Agent will be responsible for creating a welcoming atmosphere for patients while adhering to HIPAA regulations and maintaining confidentiality.
Responsibilities
- Greet patients warmly and assist with check-in and check-out processes
- Schedule appointments and manage the clinic calendar efficiently
- Handle incoming calls on multi-line phone systems with professionalism and courtesy
- Verify insurance information and assist with insurance verification processes
- Ensure compliance with HIPAA regulations regarding patient information
- Collaborate with clinical staff to ensure seamless patient care delivery
Skills
- Proficiency in EMR/EHR systems; we use Epic
- Knowledge of medical terminology
- Strong computer skills including typing proficiency (10 key typing)
- Excellent phone etiquette and customer service skills
- Bilingual abilities are a plus for effective communication with diverse patient populations
- Previous experience in a medical office or clinic setting preferred
- Familiarity with health information management practices
- Ability to handle multiple tasks efficiently while maintaining attention to detail
- Strong organizational skills and ability to work independently as well as part of a team
Join us in providing top-notch service to our patients while contributing to the smooth operation of our office. Your expertise will help ensure that our patients receive the best possible care in a welcoming environment.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
