About Us
MEI USA is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission, “Driven by Passion”, is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success. As MEI USA continues to evolve and grow our business across North America, we are seeking a highly motivated individual to join our team as a Technical Backoffice Specialist.
You will assist our customer service department with quote processing and technician preparation and report to our Technical Backoffice Supervisor.
TBO Specialist Responsibilities:
- Preparation and debrief of technicians’ business trips (installation, PM, and technical assistance visits).
- Technician report processing.
- Part number verification when requested by technicians for remote support and aftersales.
- Special customer projects.
- Part quotes and processing
- Customer meetings for technical questions
- Open to the possibility of limited travel for training purposes.
- Other duties as assigned.
Benefits:
- Schedule: Monday – Friday, 8:30am – 5pm.
- Total pay range for this position is between $30.55 - $45.82/hr.
- We offer competitive base pay, overtime, and a discretionary bonus.
- Generous paid time off.
- 401(k) with company match up to 4% after 1 year of employment.
- Health, dental and vision insurance.
- Life Insurance, short-term disability, and long-term disability (100% paid by Company).
- Paid holidays.
Education and Other Requirements:
· Manufacturing/technical terminology knowledge
· Electrical/mechanical knowledge
· Basic knowledge of modern CNC machinery and relative components
· Familiarity with Windows-based computers
· Communication and interpersonal skills
· High school diploma or equivalent
· Experience with Dynamics or a similar CRM is a plus
MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Pay: $30.55 - $45.82 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Do you have experience reading electrical diagrams?
- Salary expectations:
- Do you have any mechanical and electrical knowledge?
- Do you have experience reading mechanical drawings?
Work Location: In person
