SUMMARY
Take reservations for overnight rooms, dining and spa appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides information on the layout of the Inn and spa
- Provides guest service
- Answers the phone within company standard.
- Knows the selling status and rates of all package plans
- Understands the computer systems and procedures for operating the telephone
- Obtains and enters guest information
- Processes all reservations, changes, and cancellations for the hotel, spa and dining
- Follows the hotel's policy on guaranteed no show, and cancellation of reservations
- Adds comments/notes to all reservations with special occasions, unique situations, etc.
- Responds to inquiries and makes reservations as needed for overnight stays, spa and dining.
- Assists with gift card questions and sales when needed
- Adheres to all of the safety procedures
- Follows all policies and company standards and procedures
- Performs various assignments as directed by the department Supervisor or Manager
QUALIFICATIONS
To be successful in this job, an individual must be able to perform each essential duty to standard.
- Ability to type
- Must have effective verbal and written communication skills
- Ability to answer phone to standard
EDUCATION and / or EXPERIENCE
High School Diploma or GED
Language Skills - ability to read and interpret documents such as safety rules, operating and procedure manuals; must be able to communicate effectively with guests and fellow associates
LANGUAGE SKILLS
Ability to read, write and speak English fluently to communicate effectively with guests and fellow associates. Can read and interpret documents such as safety instructions, operating and procedure manuals and digital communications.
MATHEMATICAL SKILLS
Ability to do basic math and use a calculator
PHYSICAL DEMANDS
Ability to sit for 6-8 hours at a time
WORK ENVIRONMENT
The environment of the reservation's office is professional, and customer service driven. The environment is one large room with up to eight reservationists answering phones and booking reservations at one time.
AVAILABILITY
Available to work weekends, holidays and other shifts according to business demands.
Benefit Conditions:
Work Remotely
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
