DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality, a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth.
We are seeking a professional and customer-focused Front Desk Manager to lead daily front office operations. This role ensures outstanding guest service, effective team leadership, and smooth front desk performance.
Key Responsibilities:
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Supervise, train, and support front desk team members
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Deliver exceptional guest service and resolve guest concerns
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Manage staff scheduling and shift coverage
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Oversee check-in and check-out operations
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Monitor reservations, occupancy, and revenue opportunities
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Ensure compliance with hotel policies and brand standards
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Coordinate with housekeeping and maintenance for room readiness
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Prepare reports and assist with operational planning
Qualifications:
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Previous hotel front desk or hospitality management experience preferred
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Strong leadership and communication skills
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Excellent customer service abilities
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Experience with hotel PMS systems preferred
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Flexible schedule, including evenings, weekends, and holidays
Benefits:
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Competitive salary (based on experience)
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Health, dental, and vision insurance
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Paid time off
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Employee discounts at Hilton Hotels & Resorts properties
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Career growth opportunities
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
