Front Desk Agent

Image Hotel Management -
Kalamazoo, MI

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Job Details

Full-time
$14 - $15 an hour
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Record keeping
Computer operation
Hotel and accommodations payment processing
Cash amount verification
Hotel policy compliance
Phone communication
Computer literacy
Client inquiry handling
In-person customer service
Answering guest questions
Hotel public area cleaning
Hotel room assignment management
Desktop applications
Productivity software
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Communication skills
Balancing end-of-day transactions
Entry level
Client interaction via phone calls

Full Job Description

Job Description

Our Avid an IHG Hotel Kalamazoo is seeking front desk agents to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!

8 hour shifts
Day or Night availability.

Benefits

Medical, Dental, and Vision Insurance for Full Time Staff
Life Insurance for Full Time Staff
401(k) Retirement Plan
Paid Time Off
Employee discount

Responsibilities

Exceptional guest service delivery with problem resolution ability
Excellent communication and phone skills
Process all guest check-ins, check-outs, room assignments, and room change/guest requests
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
Account balancing & cash handling
Ability to understand and uphold hotel and brand standards and expectations
General office up keeping and ensuring public areas are cleaned and replenished as needed
Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
Knowledge of Microsoft office and computer skills
Capacity to stand or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Skills & Qualifications

Superior customer service skills including problem solving and ability to multi-task
Strong attention to detail, good follow through, and communication skills
Previous hotel or customer service experience preferred
Previous customer service experience preferred

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Job Description

Responsibilities

Skills & Qualifications

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