Position Overview
The assistant general manager supports a high-performance, high-care culture that operates with speed and grit in delivering outcomes. They are responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in an “No Judgments” environment.
Responsibilities
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Cleaning Attendants Personal Training Managers, Group Fitness Managers and Maintenance Technicians to maintain proper staffing levels at all times
- Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards
- Lead by example by delivering personal and team performance targets
- Manage team member performance standards, with on-going development, training, and coaching
- Assist and support to the General Manager in the areas such as, but not limited to:
- Scheduling and labor management
- Member service resolution with pace and empathy
- Resolving or escalating employee issues or concerns
- Lead generation and outreach efforts to impact new member sales
- New member acquisition and member integration into all services and programs offered
- Team member goal setting, development plans, and regular staff meetings
- Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
- Involvement and supervision in all front desk related activities
- Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with
- Daily Cleaning Checklist and facility/equipment work order oversight
- Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
- Ensure consistent compliance with all Crunch policies, procedures, and service standards
Required Skills & Experience
- 2 years of fitness facility and/or customer service-oriented management experience required
- Experience executing objectives quickly and effectively including achieving KPIs required
- Experience leading and/or supervising employees preferred
- CPR/AED certification required (can be obtained within 30 days of hire)
- Understanding of labor control, optional staffing levels and controls overtime
- Ability to maintain high standards at the gym
- Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
- Clear communication skills, demonstrating confidence
Physical Requirements
This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours
Pay: $40,000.00 - $45,000.00 per year
Benefits:
Work Location: In person
