Napleton Glenview is seeking Full- Time Service Advisor
We are looking for a well-rounded candidate to fill a service advisor roll within our Glenview Service team. If you have experience and are looking to make a change we encourage you to submit your resume ASAP. We are expanding and our sales volume has doubled over the past year. This is a great opportunity to get in early and build your customer base as our new customers start coming infor service!!!
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Utilize all software and texting tools and company required word tracks
- Maintain metrics that are set forth by the dealership and the OEM
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times
- Maintain 100% communication with all guests on the status of their vehicle
REQUIREMENTS:
- One year of automative service advisor experience.
- Ability and desire to sell products in a professional way. Willingness to follow successful processes and procedures to maximize results for the dealership.
- Must be willing to make all efforts in CSI
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Dealertrack experience preferred but not required
Job Type: Full-time
Pay: $65,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Location: In person
