Credit Union Sr. Services Member Representative

Honda -
Russells Point, OH

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Job Details

Full-time
$45,600 - $68,400 a year
7 days ago

Benefits

Paid holidays
Loan repayment program
Disability insurance
Relocation assistance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Financial sales
High school diploma or GED

Full Job Description

Job ID: 12277

Russells Point, Ohio, 43348-9703

1st Shift

$45,600.00 - $68,400.00

Legal Entity: Honda Federal Credit Union
Business Unit: Honda Federal Credit Union
Department: HTM Branch

Division: 1CU
Work Location: Transmission Manufacturing Plant of Ohio
Shift: 1st
Workstyle: 100% Onsite
Career Level: 2
Job Grade: Non-Exempt-4 (NE4)

Job Purpose

The SR MSR is responsible for understanding/performing/troubleshooting a broad variety of Member services such as transactions, opening and closing accounts, processing consumer and R/E loan applications, filing disputes, and assisting members with any questions/concerns in regard to their account. Have full knowledge of the Credit Union’s products and services. Associates needs to have customer service and sales skills and personal finance knowledge, ability to multi-task, maintain
confidentiality and communicate effectively.

Key Accountabilities

Operational/Technical Skills

Products/Services/Systems: Have a working knowledge of all HFCU deposit and

consumer loan products, and services. Working knowledge of operational systems to

effectively perform: Teller Transactions, New memberships/accounts; New services;

Loan applications / processing; Basic IRA processing; Equity applications. Basic

Mortgage Knowledge.

Policies/Procedures/Compliance: Effective and confident working knowledge of all

HFCU policies and procedures based on industry regulations, and a basic

understanding of how those apply to day-to-day operations.

Key Accountabilities Continued

Emerging areas: This also includes educating members on new technologies provided

by HFCU.

Sales and Service

Effectively and Confidently interacts with members in a professional and courteous

manner while evaluating their needs. This evaluation would lead to consistent

opportunities to educate and/or cross sell products and services to meet those needs.

Strong working knowledge of Service Plus and TMA training leading to effectively and

confidently meeting customer service expectations and metrics. Effective and

confident in moving beyond the member’s initial request and offering additional

education / opportunities to the member.

Member interaction may be inbound or outbound..

Team Oriented

Able to work within a team to accomplish the overall goals/products/services

Qualifications, Experience, and Skills

High School Diploma or GED Equivalent
Minimum 2 to 3 recent years customer service and sales skills in a financial service environment
Professionalism
Ability to multitask
Decision making skills
Self-motivation

What differentiates Honda and make us an employer of choice?

Total Rewards:

Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Paid Overtime
Regional Bonus (when applicable)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)

Career Growth:

Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development programs

Additional Offerings:

Tuition Assistance & Student Loan Repayment
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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Job Purpose

Key Accountabilities

Key Accountabilities Continued

Qualifications, Experience, and Skills

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