Healthcare Customer Service Representative
Location: Clovis, New Mexico
Job Type: Full-time
Pay: $14.00 - $18.00 per hour + Bonuses
Do you love connecting with people and making their day a little brighter?
If you have a background in retail, restaurants, or a busy front desk, you already have the amazing people skills we’re looking for! We’re a trusted hearing aid center right here in Clovis, and we’ve spent the last 30 years helping people reconnect with the world around them.
We are looking for a warm, organized Customer Service Representative (internally, we call this role a Patient Care Coordinator) to be the welcoming heart of our clinic.
Why You’ll Love Working With Us
- A Beautiful Schedule: Say goodbye to late nights, weekends, and holiday shifts! You’ll work Monday through Friday, 8:45 a.m. to 5:00 p.m., leaving you with plenty of time to enjoy your evenings and weekends.
- Meaningful Connections: This is so much more than a desk job. Hearing loss affects many adults, and you’ll play a huge part in helping our clients hear their loved ones again.
- A Truly Supportive Team: We are a close, collaborative group. You'll work alongside experienced professionals who genuinely want to see you succeed, learn, and thrive in your role.
- Great Benefits: We want you to feel secure and valued. We offer employer-matched 401(k) retirement plans, dental and vision insurance, and paid time off to help you plan for a bright future.
What a Typical Day Looks Like
Every day is a little different, but your main goal is always the same: making sure our patients feel seen, valued, and cared for.
- Morning Warm-Up: You’ll start the day by getting the clinic ready, reviewing the schedule with your clinic partner, and preparing patient files so everything runs smoothly.
- Welcoming Guests: You are the very first smile our patients see. You'll greet them, help them feel at ease, and assist them with any necessary intake paperwork.
- Saving the Day (Quick Fixes): If a patient walks in distressed because their hearing aid isn't working, you'll be their hero. We will teach you how to do simple, hands-on troubleshooting—like cleaning a device or changing a tiny wax guard—so they can leave happy and hearing clearly again!
- Behind the Scenes: You’ll keep our front office organized by answering phone calls, scheduling follow-ups, taking payments, and entering updates into our computer system.
- Insurance Support: You will also be verifying benefits for our insurance customers, helping them understand their coverage so they can focus on what matters most—improving their hearing.
- Wrapping Up: At the end of the day, you'll help balance the daily receipts, prep for tomorrow, and head out right at 5:00 p.m. knowing you truly made a difference in someone's life.
Who We Are Looking For
- A naturally positive person who brings genuine warmth and compassion to every conversation.
- Someone who pays close attention to the little details and can adapt easily to different tasks throughout the day.
- A high school graduate (or equivalent) who feels comfortable learning new computer programs.
- If you’ve spent time in retail, food service, medical, or any setting where making people happy was your main goal, you’ll be a wonderful fit!
- We love to invest in our team, so for the right person looking for a long-term career, there may even be future opportunities to learn, train, and advance toward becoming a licensed hearing professional.
We Can't Wait to Meet You!
If you’re ready to bring your wonderful energy to a rewarding career where you are truly valued, we would love to hear from you. Please send us your resume and a brief cover letter telling us a little about yourself and why you’d be a great addition to our clinic.
Benefits Summary:
- 401(k) matching
- Dental insurance
- Vision insurance
- Paid time off
Work Setting:
- In-person Clinic / Office setting
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Ability to Relocate:
- Clovis, NM 88101: Relocate before starting work (Required)
Work Location: In person
