Lead Security / Low Voltage Service Technician & Estimator – Phoenix
Full-time
Pay
$80,000 base salary, plus bonus opportunities
Benefits
- Company vehicle
- Health insurance
- 401(k)
- Paid time off
- Bonus opportunities
Full Job Description
BTI Communications Group is hiring a Lead Security / Low Voltage Technician & Estimator for our Phoenix market.
This role is for a proven field technician who is already trusted with customers, service calls, troubleshooting, documentation, site walks, and field coordination. We are looking for someone who takes pride in being the person customers and project managers rely on when the system needs to work.
This is a hands-on field role supporting commercial customers throughout the Phoenix area. The position reports to BTI’s Phoenix office and data center and includes regular work at customer sites across the market.
The right candidate will be comfortable working from a company vehicle, handling service calls personally, troubleshooting problems in the field, walking sites, helping estimate work, and coordinating with project managers, vendors, technicians, and subcontractor installation teams.
This is not a desk-only estimating role. It is a growth opportunity for a strong field technician who wants more responsibility, more customer involvement, and a broader role with an established technology integrator.
About BTI Communications Group
BTI Communications Group is a long-established commercial technology integrator serving customers across electronic security, managed IT, cybersecurity, communications, and infrastructure.
Our Phoenix operation supports commercial customers with local service, project coordination, field resources, and access to BTI’s broader technical and engineering team.
We are looking for someone who can strengthen our field service, estimating, quality control, and customer support presence in the Phoenix market.
Responsibilities
- Perform service calls for commercial access control, video surveillance, intrusion, and related low-voltage systems
- Troubleshoot wiring, power, panels, locks, cameras, controllers, recorders, network connectivity, and software/configuration issues
- Walk customer sites to gather scope for repairs, additions, upgrades, and small projects
- Help estimate service work, change orders, additions, and smaller project opportunities
- Document existing conditions with clear notes, photos, drawings, and service reports
- Support project handoff, quality control, and field coordination
- Coordinate with BTI project managers, engineers, vendors, technicians, and subcontractor installation teams
- Communicate professionally with customers, property managers, general contractors, vendors, and internal team members
- Represent BTI professionally in the field
- Work from a company vehicle and personally handle field service needs when required
- Help ensure service work and installations meet BTI standards for reliability, workmanship, documentation, and customer experience
Ideal Candidate
We are looking for someone who has already proven they can be trusted with customers, systems, and responsibility.
You may be a strong fit if you are:
- The technician customers trust when something needs to be fixed correctly
- The person project managers send to difficult service calls
- A lead installer or service technician who has grown beyond basic installation work
- A field technician who can troubleshoot, communicate, document, and follow through
- Someone who wants to be involved in service, estimating, site walks, and project coordination
- Someone who takes pride in clean work, reliable systems, and professional customer interaction
Required Qualifications
- Experience with commercial low-voltage, electronic security, access control, video surveillance, intrusion, life safety, or related systems
- Ability to troubleshoot wiring, devices, power supplies, panels, locks, cameras, recorders, controllers, and network-connected equipment
- Basic understanding of IP networking, including TCP/IP, switches, cameras, controllers, and connected devices
- Ability to read floor plans, blueprints, technical drawings, and site notes
- Strong customer service and communication skills
- Ability to produce clear documentation, service notes, photos, and handoff information
- Ability to work independently in the field
- Willingness to perform hands-on service work, including ladder work, panel work, device troubleshooting, and truck-based service calls
- Professional appearance and communication
- Valid driver’s license
- Ability to pass required background checks and driving record review
Preferred Experience
Experience with one or more of the following platforms is a plus:
- Axis
- Avigilon
- DSC
- Brivo
- Openpath / Avigilon Alta
- Exacq
- Kantech
- Milestone
- Similar commercial security, access control, video, intrusion, or life safety systems
Compensation
This is a full-time position with a strong compensation and benefits package.
Compensation includes:
- $80,000 base salary
- Bonus opportunities
- Company vehicle
- Paid time off
- Health insurance
- 401(k)
Schedule
Full-time, Monday through Friday, with field service responsibilities as needed.
Work Location
Phoenix, Arizona market.
This role reports to BTI’s Phoenix office and data center and includes regular field work at commercial customer sites throughout the area.
Why This Role Is Different
This is not a basic installer position and it is not a desk-only estimating job.
This role is for a field-capable professional who wants to be trusted with service calls, customer communication, site walks, estimating support, field coordination, and quality control.
We are looking for someone who wants more responsibility, not someone trying to get away from the work.
How to Apply
Please submit your resume and include a brief note describing:
- The systems you have worked on
- The types of service calls you are comfortable handling
- Your experience with access control, video surveillance, intrusion, or low-voltage systems
- Any experience you have with site walks, estimating, documentation, or customer-facing technical support
- Why you are ready for a broader field role with more responsibility
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Fuel card
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Project Management : 3 years (Required)
- Physical Security Installation : 3 years (Required)
- Physical Security System Design & Implementation: 3 years (Required)
Location:
- Phoenix, AZ 85008 (Required)
Work Location: In person
