The District Manager is responsible for overseeing the performance and operations of multiple centers within an assigned district, with full accountability for P&L results. This role partners closely with Center Managers to drive operational excellence, team development, and exceptional guest experiences.
Lead the overall performance of assigned centers, with full ownership of revenue, expenses, and profitability
Monitor business trends across the district and take action to improve financial and operational performance
Recruit, hire, develop, and, when necessary, make tough decisions regarding center leadership
Coach and support Center Managers in staffing, recruiting, and team development efforts
Ensure consistent execution of company policies, procedures, and service standards across all locations
Drive adoption and execution of training programs and service initiatives
Partner with Center Managers to review monthly P&L statements and develop actionable improvement plans
Maintain compliance with all federal and state labor laws and company policies
Ensure every center delivers safe, high-quality care for pet guests and an outstanding customer experience
Monitor and elevate sales effectiveness across the district
Analyze financial reports and operational metrics to inform decision-making
Support the rollout of new programs, initiatives, and operational improvements
Represent and promote company services both internally and within the local community
Stay connected to day-to-day operations by regularly spending time in centers, engaging with teams and customers
Address and resolve customer concerns quickly and professionally
Conduct routine facility inspections and partner on maintenance and improvement needs
Provide leadership and support during emergency or crisis situations
What You Bring
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Strong leadership presence with the ability to motivate, coach, and develop high-performing teams
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Sound judgment and the ability to solve problems quickly and professionally
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Excellent communication and interpersonal skills
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A hands-on approach and willingness to be actively involved in center operations
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A genuine love for animals and comfort working in a pet care environment
Qualifications
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3+ years of multi-unit management experience
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Experience in pet care or a related service industry preferred
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Proficiency with Microsoft Office (Excel, Word) and general computer skills
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Bachelor’s degree preferred
Additional Requirements
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Ability to travel up to 25% (local and occasional national travel)
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Flexibility to support centers seven days a week, as needed
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Ability to stand, walk, and move throughout centers for extended periods
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Comfortable working in environments with animals, including exposure to dander, cleaning agents, and related conditions
Compensation for this position is anticipated to range from $110,000 to $125,000 annually. Final compensation will be determined based on factors including experience, skills, qualifications, geographic location, and business needs.
This position may also be eligible for performance-based bonus or incentive compensation, where applicable.
Eligible employees may participate in company-sponsored benefits programs, which may include medical, dental, and vision insurance, paid time off, 401(k) retirement savings plans, employee discounts, and other company-provided benefits, subject to plan terms and eligibility requirements.
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