Position Summary
The Administrative Assistant plays a vital role in supporting the daily operations of the SERVPRO® office. This position handles administrative tasks, assists customers and team members, manages documentation, and ensures smooth communication between departments. The ideal candidate is organized, detail-oriented, and customer-focused
Key Responsibilities:
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Answer incoming phone calls and direct them appropriately
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Provide excellent customer service and support throughout the job lifecycle
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May create and manage job files in SERVPRO® systems (e.g., DryBook, Xactanalysis)
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Assist with scheduling crews and coordinating job assignments
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Track job progress and ensure documentation is complete and accurate
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Communicate with insurance adjusters and agents as needed
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Support billing and collections processes, including invoice preparation and follow-up
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Order office supplies and maintain organized administrative systems
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Assist with onboarding paperwork and employee file management
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Perform general office duties including data entry, filing, and mail handling
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Other duties as assigned
Qualifications:
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2+ year of experience in administrative support or customer service
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Strong communication and organizational skills
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Proficiency in Microsoft Office (Word, Excel, Outlook)
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Ability to manage multiple tasks in a fast-paced environment
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Professional phone and email etiquette
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Experience with restoration industry software (e.g., Xactanalysis, DryBook, DASH) a plus
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High school diploma or equivalent required
Working Conditions:
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Office-based, Monday–Friday (occasional extended hours during busy seasons)
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Fast-paced, team-oriented environmen
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May require occasional assistance with field coordination or on-call support
