Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest requests, complaints, and inquiries promptly and courteously
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments as needed
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficient in using phone systems, computers, and other office equipment
- Attention to detail and accuracy in handling guest information and transactions
- Problem-solving skills to resolve guest issues or complaints
Note: Previous experience in a similar role or hospitality industry is preferred, but not required. Training will be provided.
Please note that this job description is not exhaustive and may be subject to change or modification at any time.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
