Director of Customer Experience and Fulfillment
Full Time Regular, Benefit Eligible
A Little About Us
EnviroTech Services is committed to being the trusted partner that keeps roads safe and communities moving. Whether we are providing de-icing products to make winter travel safer or applying technology to reduce dust and improve travel on unpaved roads, our mission is to lead the industry with exceptional service and solutions that make a meaningful impact. We are dedicated to improving the environments in which our customers operate, supporting our business partners, and fostering a workplace where employees can thrive. Every day, we strive to drive progress through environmentally responsible, fit-for-purpose products that address real-world challenges.
About Your Role
The Dispatcher is responsible for coordinating daily transportation activities by dispatching drivers, monitoring compliance, and serving as a primary point of contact for customers regarding delivery execution. This role ensures accurate order creation, timely dispatch, and delivery confirmation while supporting driver performance and compliance.
Duties and Responsibilities
Essential Duties and Responsibilities include the following. Assist with other duties as assigned.
Load Dispatch & Daily Operations
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Dispatch loads to commercial drivers and manage daily route execution
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Coordinate schedules to meet customer delivery requirements
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Communicate proactively with drivers regarding assignments and changes
Driver Leadership & Operational Support
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Coach and support drivers through regular engagement, required meetings, and targeted training focused on safety, compliance, performance, and customer service
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Promote a positive, accountable team culture that supports retention and continuous improvement
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Coordinate driver scheduling, equipment readiness, and maintenance needs to ensure operational continuity
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Manage timekeeping, PTO tracking, and support performance monitoring through KPI reporting
DOT Compliance & Safety Support
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Monitor Hours of Service (HOS) and ELD compliance for assigned drivers
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Ensure adherence to DOT and company safety requirements
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Assist with accident reporting, investigations, and documentation
Order Creation & System Accuracy
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Create accurate delivery orders (DOs) in IFS
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Ensure order details are complete and correct prior to dispatch
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Receive and confirm delivery completion within the ERP system
Customer Communication & Service Execution
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Confirm orders and delivery details with customers
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Provide delivery status updates and resolve execution issues
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Serve as a key point of contact during delivery operations
Core Competencies
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Detail Oriented - Consistently checks and rechecks work product for accuracy. Able to manage multiple tasks while accurately performing essential job functions. Prepares accurate and thorough reports, emails, and data as required by the position.
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Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
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Reasoning and Problem Solving - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.
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Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
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Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
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Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
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Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
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Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
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Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
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Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
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Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
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Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Supervisory Responsibilities
- The position supervises or manages the work of at least two full-time employees or the equivalent. The position includes decisions or recommendations regarding personnel actions such as hiring, disciplinary action, overtime, changes in pay, and terminations.
Minimum Qualifications
- High school diploma or equivalent required; associate degree preferred
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3–5 years of experience in transportation, dispatch, or logistics operations
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Working knowledge of DOT regulations, HOS, and ELD requirements
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Experience using ERP, TMS, or dispatch systems
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Strong communication skills and ability to manage multiple priorities.
- Outstanding Microsoft Office skills (Excel, Word, PowerPoint).
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Valid Driver’s License and acceptable Motor Vehicle Record MVR.
Working Conditions
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The work environment is the typical office and plant environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. This position may be exposed to chemicals, extreme weather conditions such as heat, cold, and wind.
- The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand for prolonged period of time and use hands to handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
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The employee must occasionally lift and/or move up to 50 pounds and should do so in a sound and safe manner. This job’s specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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May be required to work irregular hours, nights and weekends or holidays and may be required to work on-call activities.
Company Benefits
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Medical, Dental and Vision Insurance options
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Company Sponsored Life Insurance and AD&D
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Voluntary Life Insurance and AD&D
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401(k) Retirement Savings Plan with 6% Company Match with options to utilize the match through the Thrive program for student loan or emergency savings plans
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Paid Time Off Accrual
- Employee Assistance Program (EAP)
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Tuition and Certifications Reimbursement Programs
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Eight (8) Paid Holidays Annually
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One (1) Floating Holiday Annually
EnviroTech Services, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Posted 8/13/2026 and open until filled.
