Job Overview
Provides personalized banking services by performing all teller functions as well as those of a personal banker while maintaining friendly and positive relationships with customers and coworkers.
Duties
· Operate a teller drawer to serve customers and bank personnel in lobby or drive up. Promptly and professionally answer incoming calls and route calls appropriately. Cross-sell products and services aligning with customer needs. Onboard customers in accordance with the bank’s program. Adhere to all security procedures established to ensure safety for employees and customers. Make approvals and exceptions to policy as appropriate and within authority. Recognize potential fraud and report to management as necessary.
· Assist with training and ongoing development of teller staff as needed. Assist tellers with problem resolution as needed. May be responsible for bank opening/closing. Travel between branches may be necessary
· Perform daily office responsibilities and tasks such as account transactions, account maintenance and customer correspondences.
· Operates within assigned authority levels.
· Supports the bank’s Community Reinvestment Act Program through participation in community and bank events as well as involvement in local organizations.
· Uphold established Grand Ridge National Bank culture. Project a positive image of the bank through neat appearance and professional manner. Adhere to and carry out all applicable banking laws and regulations and complete all regulatory training as necessary.
· Be available for all bank branch hours including Saturday banking hours.
· Be physically able to perform duties including ability to lift up to 50 lbs. Also need to be able to stoop, stand, knell, & hold objects relevant to job performance.
· Other duties as assigned
Qualifications
Minimum two years in a customer contact/sales position or equivalent preferred.
High School Degree or equivalent; college degree preferred
Mastery of Teller duties and responsibilities.
In-depth knowledge of all bank products and services
Thorough understanding of bank systems and operations
Excellent customer service skills
Strong interpersonal, verbal and written communication skills
Intermediate computer skills
Ability to work in a team environment
Ability to identify and resolve/escalate issues appropriately
Ability to multi-task and work in a fast-paced environment
We provide an engaging, dynamic work environment, an excellent compensation package including 401k, company paid medical/dental insurance, and more!
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
