Location
North Carolina
City
Greensboro
Role Type
Permanent
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ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.
ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.
We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.
What You Will Do
The Senior IT Systems Analyst is a key technical contributor supporting Imperial’s Manufacturing & Operational Technology landscape. This role is responsible for designing, building, deploying, and supporting IT solutions and services that enable critical manufacturing, quality, engineering, maintenance, and warehouse operations.
Operating fully onsite at the Greensboro manufacturing facility, the Senior Analyst partners with operational and IT stakeholders to ensure high system availability, efficient production processes, strong incident/problem management, and alignment between IT capabilities and plant operational needs.
Solution Design, Build & Deployment
Translate operational requirements into detailed functional and technical specifications.
Design, configure, test, and deploy IT solutions supporting production, quality, maintenance, engineering, and warehouse operations.
Support legacy-to-modern migration initiatives across .NET, classic Windows-based applications, and cloud enabled platforms.
Integrate plant-floor systems with enterprise platforms such as SAP, MES/MOM, SCADA, and industrial devices.
IT Service Management & Operational Support
Deliver IT services using ITIL-aligned practices including incidents, problem, and change management.
Provide Tier 2/3 support for operational and manufacturing systems; escalate to vendors/IT engineering as needed.
Ensure stability, reliability, and security of Manufacturing & Operational Technology systems.
Maintain system documentation, configuration tracking, and lifecycle planning.
Operational Domains & Technology Scope
Production & Manufacturing Operations
Production planning & scheduling enablement, BOM execution, shop‑floor control, material flow, operator interfaces, data collection.
Industrial Control & Automation: SCADA platforms; PLC integrations; RFID‑based equipment and scanners; laser/inkjet printing control technologies.
Legacy & Modern Application Stacks
Mixed .NET Framework stacks; classic ASP, VB6, VBScript, MSMQ; modern C# / Angular web stack; IISb ased systems.
Database & Server Technologies
SQL Server (2008 R2 2022); Windows Server (2008 2022); Windows 11/10 endpoints.
Cloud Platforms
Cloud hosted workforce solutions; cloud based environmental/compliance systems; cloud based research/analytics platforms.
Warehouse & Distribution
Automated palletizing; inventory management; AGV integrated warehouse systems.
Asset Management & Maintenance
Maintenance and asset information systems; calibration management technologies.
Overall Footprint
Spans operational technology (OT), shopfloor systems, logistics/warehouse platforms, and legacy to modern transition architectures.
Collaboration & Stakeholder Engagement
Partner with Manufacturing, Engineering, Quality, Maintenance, Planning, and Distribution teams.
Work closely with IT Project Management, IT Operations, and IT Service Delivery.
Engage external vendors and solution providers for escalated support and enhancements.
Qualifications
- REQUIRED MINIMUM QUALIFICATIONS:
Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.
8+ years of IT experience, preferably supporting manufacturing, industrial automation, or operational technology environments.
Experience supporting production, quality, maintenance, or automation systems.
Familiarity with SAP (PP, PM), MES/MOM platforms, SCADA/PLC environments, SQL Server, and Windows Server.
ITIL Foundation certification preferred.
Ability to work 100% on‑site at the Greensboro manufacturing facility.
Must be 21 years of age or older.
Skills & Competencies
Strong analytical and troubleshooting skills
Excellent communication and cross functional collaboration
Ability to manage multiple priorities and workstreams
System lifecycle management and documentation discipline
Problem-solving and root cause analysis mindset
Work Environment and Physical Demand
Fully on‑site role (hybrid) based in Greensboro, NC.
Occasional after hours or weekend work during deployments or production impacting issues.
Occasional handling of equipment (10–50 lbs).
Frequent walking on the plant floor and extended computer use.
What We Offer
- Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
- Dollar for dollar 401k match up to 6% and 5% annual company contribution
- 15 Company-paid holidays
- Generous paid time off
- Employee recognition and discount programs
- Education assistance
- Employee referral bonus program
- Hybrid workplace – remote / in office
- Summer hours
- Casual dress policy Monday through Friday
Annual Base Salary Range: $90227.00 - $120302.00
Final compensation will be determined based on experience, qualifications, and internal equity. This role may also be eligible for annual bonus or incentive compensation.
Applicant Information
This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.
Field 7
ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at
[email protected].
