This Assistant Director leads community engagement programming, staff development, and student ticketing operations to create vibrant campus experiences at the University of Tennessee. This role oversees all engagement and outreach programming, including recurring event series and pop-up activations. Additionally, the position serves as the primary liaison to the Athletics department to administer the Big Orange Tix student ticketing program, managing multiple ticketing platforms. The Assistant Director recruits, trains, and supervises more than 40 staff members for student gate operations, and designs comprehensive training and co-curricular learning experiences for Student Union student staff. Additionally, this position collaborates with Student Life Communication on marketing initiatives for the Student Union, manages program budgets, and utilizes assessment data to continuously improve services, programs, and learning outcomes.
Required Qualifications
Education: Master’s degree education, student affairs, business administration, or related field
Experience: 3 yrs full time experience in facility management to include supervision experience.
Knowledge, Skills, Abilities:
- Knowledge of facility management
- Strong communication and interpersonal relationship skills
- Ability to manage, supervise, and train staff
- Ability to gather and analyze data to make appropriate recommendations
- Excellent customer service skills and interacting effectively with campus community
Ability to work effectively as team member in a diverse environment .
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Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
Education: Master’s degree
Experience: Direct relevant student union experience
Knowledge, Skills, Abilities:
- Knowledge of the role college unions serve on a university campus
- Knowledge of emergency management protocols
- Abilities/skills to manage multiple projects and deadlines
Ability to use gathered data to strategically recommend long term plans.
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Work Location: Student Union at The University of Tennessee, 1502 Cumberland Ave, Knoxville, TN, 37912
Some remote work may be permitted when events schedule permits
Compensation and Benefits
- UT market range: MR10
- Anticipated hiring range: Minimum starting salary $60,000. Final salary is commensurate with education and experience.
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Application Instructions
To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before July 10, 2026
- Resume
- Cover Letter
List of 3 Professional References
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About The College/Department/Division
The Division of Student Life is comprised of an outstanding group of professionals who create student-centered opportunities that contribute to a transformative Volunteer Experience. These opportunities allow students to develop their skills and knowledge outside of the classroom. From health and wellness to service and engagement, we provide opportunities where students exemplify the Volunteer Spirit, inspiring others to learn, lead, and serve.
The University of Tennessee Student Union partners with students to provide services and an intentional use of space to promote community, student learning and development, as well as a sense of belonging. The Student Union offers students the opportunity to eat, study, work, and relax in the heart of campus. It houses our Office of Sorority and Fraternity Life, the Jones Center for Leadership and Service, the Dean of Students Office, the Center for Student Engagement, the Visitors Center, the Center for Career Development & Academic Exploration, the VolShop, and VolTech.
