Job Duties:
- Warmly welcome customers and document their service needs.
- Highlight scheduled maintenance based on vehicle age, mileage, and service interval.
- Dispatch repair orders to technicians.
- Set expectations for repair cost and timing, and provide status updates when promised.
- Review completed service, follow up, and help resolve customer concerns.
Qualifications:
- Previous automotive experience is required
- Proven experience in sales, customer relations or related positions
- Excellent customer service skills
- Problem-solving and listening skills
- Strong aptitude for numbers
- Patient disposition and ability to resolve conflicts
- Knowledgeable in computer applications and industry-specific software
- High school diploma or equivalent
Job Type: Full-time
Pay: $33,280.00 - $51,980.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Shift:
License/Certification:
- Driver's License (Preferred)
Work Location: In person
