Trusted Hearts Homecare Solutions
Location: Catonsville, MD
Job Type: Part-Time
Trusted Hearts Homecare Solutions is a growing home care agency dedicated to providing compassionate, high-quality care that allows seniors and adults with disabilities to remain safely and comfortably in their homes.
We’re looking for an organized, energetic, and service-driven Scheduler / Office Coordinator who thrives in a fast-paced environment and enjoys solving problems, supporting caregivers, and making a meaningful impact in the lives of others.
If you’re someone who loves coordinating moving pieces, communicating with people, and keeping operations running smoothly, we’d love to meet you.
The Scheduler / Office Coordinator is responsible for coordinating caregiver schedules to ensure every client receives uninterrupted care. This position serves as a central communication hub between caregivers, clients, nursing staff, and office leadership while also providing administrative and human resources support as needed.
Success in this role requires exceptional organization, attention to detail, strong communication skills, and the ability to think quickly in a dynamic healthcare environment.
Primary Responsibilities
Coordinate caregiver schedules to ensure all client shifts are staffed.
Proactively fill open shifts at least 48 hours before scheduled start times whenever possible.
Communicate with caregivers via phone, text, and email regarding schedules and shift availability.
Confirm scheduled shifts and follow up on any unconfirmed assignments.
Maintain accurate schedules using our scheduling software.
Complete caregiver schedules by the close of business each Wednesday for the upcoming two-week period.
Collect and document caregiver shift notes.
Adjust schedules based on client needs, call-offs, hospitalizations, and new admissions.
Participate in the agency’s rotating on-call scheduling program, including occasional evenings, weekends, and holidays.
Assist with onboarding and new employee orientation.
Maintain accurate employee records and electronic personnel files.
Track and obtain updated licenses, certifications, and required employment documentation.
Support hiring and human resources activities during periods of increased staffing needs.
Assist department leaders with administrative projects and daily office operations.
Help ensure the office operates efficiently, professionally, and in compliance with company policies and regulatory requirements.
Promote a positive, collaborative workplace culture.
Support caregiver engagement, communication, and retention initiatives.
Contribute to achieving client satisfaction and operational performance goals.
Maintain a professional office environment and uphold the highest standards of integrity and customer service.
Support the agency’s mission of delivering compassionate, person-centered care.
Qualifications
Experience in scheduling, staffing coordination, service coordination, human resources, healthcare administration, or a related field.
Excellent organizational and multitasking abilities.
Strong written, verbal, and interpersonal communication skills.
Comfortable communicating by phone, text, and email throughout the day.
Proficiency with Microsoft Office and computer-based scheduling systems.
Ability to work independently while collaborating effectively with a team.
Professional, dependable, and detail-oriented.
Previous experience in home care, healthcare, or human services.
Experience using scheduling or home care management software.
Brings positive energy and a solutions-oriented mindset.
Enjoys working in a fast-paced environment.
Demonstrates leadership, initiative, and accountability.
Builds strong relationships with caregivers and clients.
Has a passion for serving others.
Maintains composure under pressure while balancing multiple priorities.
Schedule
Part-Time
Participation in rotating on-call coverage (evenings, weekends, and holidays as needed)
Why Join Trusted Hearts Homecare Solutions?
At Trusted Hearts, our mission is simple: Helping people live better, healthier lives by providing Compassionate Care You Can Trust.
Our team is committed to excellence, integrity, and providing exceptional care for our clients while creating a supportive environment where employees can grow professionally and make a meaningful difference every day.
Trusted Hearts Homecare Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable federal, state, or local law.
Trusted Hearts Homecare Solutions is a trusted community leader that provides in-home care. Since 2012, we have committed to providing seniors and adults with disabilities a choice about how and where they age while also giving peace of mind to family members who, for a variety of reasons, are unable to provide all the care their loved ones need. We fully embrace the belief that our clients deserve compassionate, honest, ethical, and reliable care from highly trained, skillful, and culturally diverse professionals who desire to exceed the expectations of the community, family, and individual clients. Trusted Hearts Homecare Solutions aspires to provide a full continuum of homecare services and the highest quality of "Compassionate Care You Can Trust".
