Description:
Primary responsibilities include:
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Communicate with customers while providing excellent customer service.
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Maintain customer repair schedule.
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Process / Paperwork Execution
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Generate Estimates, Approvals and Invoice data accurately and consistently.
The Service Advisor reports directly to the General Manager.
Requirements:
REQUIREMENTS AND QUALIFICATIONS
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High school diploma or GED
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Industry specific Service Writer/Advisor experience
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Extensive knowledge of medium and heavy-duty truck repair and parts
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Ability to communicate equally well with customers, Technicians and leadership
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Valid driver’s license
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Proficient computer skills for iTrack data entry, use of vendor-based web applications and MS Office Outlook
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Ability to stand, sit and walk within the shop and office
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Ability to climb in and out of customer vehicles
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Ability to safety lift 20 pounds
