Allied Heating and Air located in Castle Rock, Colorado is currently looking for a Customer Service super-star to join our dynamic Team. Previous experience in HVAC is helpful but not required. This position will be responsible for:
- Receive emergency and non-emergency calls
- Check and address company emails using multiple email platforms
- Manage scheduled orders for Supervisors
- Maintain daily schedules for Service Technicians and Installers
- Order supplies for new build and residential services
- Remain in constant communication with office personnel
- Execute all warranty calls for new construction
- Monitor and manage multiple programs for builder schedules
- Schedule service calls and dispatch proper Service Technician according to type of service
- Direct incoming calls to their respective recipient
- Open and close office daily
- When applicable, assist with bids
- Determine if items are billable to the homeowner or builder
- Handle emergency issues (i.e. company vehicle and equipment problems etc.)
- Proficient in Office 365, general office equipment, and maintaining paperwork and files
Allied is family owned and operated and has earned the trust of our residential and commercial customers for over 40 years.
We offer:
- Medical, dental, and vision benefits
- Disability and life insurance
- Employee discounts
- No weekends
- Paid Time Off
- Casual work environment
- Paid holidays
- This is a non-exempt position. In person.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
