Pay: $16.00–$18.00 per hour (based on experience) + Monthly Performance Incentives
About Us
Osteen's Load & Go is a fast-growing dumpster rental and recycling company serving Central Florida. We pride ourselves on providing exceptional customer service, dependable scheduling, and a professional experience for every customer. As we continue to grow, we're looking for someone who wants to grow with us and become a key part of our team.
Position Summary
The Customer Service & Sales Coordinator serves as the first point of contact for our customers. This position is responsible for answering incoming calls, booking dumpster rentals, scheduling deliveries and pickups, processing payments, following up on customer inquiries, and providing outstanding customer service.
This is a hands-on opportunity to learn the business directly from the owner. During the onboarding process, you will work alongside the owner throughout the day, learning every aspect of our scheduling, sales, and customer service process in a real-world environment. Once our new office at the company yard is complete, this position will transition into a traditional office-based role.
Responsibilities
- Answer incoming customer calls, text messages, emails, and online inquiries.
- Schedule dumpster deliveries, pickups, and exchanges.
- Recommend the appropriate dumpster size based on each customer's project.
- Explain pricing, rental policies, and prohibited materials.
- Process credit card payments and collect payment at the time of booking whenever possible.
- Follow up with prospective customers to convert quotes into booked rentals.
- Coordinate daily schedules with drivers and operations.
- Maintain accurate customer records and scheduling information.
- Respond professionally to customer questions and resolve concerns.
- Assist with social media posting, online messages, and customer engagement.
- Help improve customer experience and identify opportunities to increase sales.
Training
As a growing company, training will be completed directly with the owner rather than in a traditional office setting. During this paid training period, you'll accompany the owner throughout the workday, gaining firsthand experience with customer service, scheduling, sales, dispatch, and daily business operations. This provides a unique opportunity to learn every aspect of the company before transitioning into our new office once construction is complete.
Qualifications
- Excellent communication and customer service skills.
- Friendly, positive, and professional attitude.
- Comfortable speaking with customers throughout the day.
- Strong organizational and multitasking abilities.
- Basic computer and typing skills.
- Ability to learn new software quickly.
- Self-motivated with strong attention to detail.
- Reliable transportation.
- Sales or customer service experience is preferred but not required.
Compensation & Benefits
- $16.00–$18.00 per hour, depending on experience.
- Monthly performance incentives based on same-day revenue collected from completed bookings.
- Paid, hands-on training with the owner.
- Opportunities for advancement as the company continues to grow.
What We're Looking For
We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in providing outstanding customer service. If you're motivated, eager to learn, and want the opportunity to grow with a rapidly expanding company, we'd love to hear from you.
Pay: $16.00 - $18.00 per hour
Benefits:
Work Location: In person
