Description:
JOB SUMMARY: The Service Coordinator is a three year grant-funded position responsible for implementing resident-centered service coordination activities consistent with the HUD Resident Opportunity and Self-Sufficiency (ROSS) Service Coordinator program. The position assesses resident needs, develops individualized service plans with measurable goals, links residents to supportive services and community resources, promotes participation in self-sufficiency activities, and tracks outcomes in accordance with HUD reporting requirements. The Service Coordinator serves families, and may also serve elderly residents and/or persons with disabilities, with the goal of supporting economic mobility, housing stability, wellness, and aging in place, as applicable. This position reports to the Family Self-Sufficiency Manager.
PRIMARY DUTIES AND RESPONSIBILITIES
Resident Outreach, Intake, and Enrollment
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Recruit, engage, and enroll eligible residents in the ROSS program through outreach, orientation, and ongoing relationship-building.
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Conduct intake interviews, resident needs assessments, and interest surveys to identify barriers, goals, and supportive service needs.
Case Management and Service Planning
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Provide case management, service coordination, coaching, and follow-up to support resident progress toward self-sufficiency and housing stability.
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Conduct home visits and field-based outreach, as appropriate, to improve engagement and connect residents to needed services.
Service Coordination and Resident Support
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Refer residents to appropriate community resources, including employment and career services, education and training, financial capability services, health and wellness resources, transportation, childcare, legal services, and other supportive services.
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For elderly residents and persons with disabilities, coordinate access to services that support independent living and aging in place, including congregate and supportive services as appropriate.
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Plan, coordinate, and promote workshops, group activities, and resident programming aligned with identified resident needs and ROSS program goals.
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Support resident engagement, leadership, and volunteer participation by encouraging involvement in community activities and informal support networks.
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Serve as a liaison with internal departments and external providers to help coordinate services and address barriers affecting resident participation and well-being.
Partnerships and Community Collaboration
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Establish, strengthen, and maintain partnerships with public agencies, workforce entities, schools, training providers, health and behavioral health organizations, and community-based organizations to expand services available to residents.
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Perform other related duties consistent with the objectives of the ROSS program and agency operations.
Documentation, Reporting, and Compliance
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Maintain accurate, timely, and confidential participant records, case notes, referrals, service plans, and outcome data in designated systems.
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Track resident participation, progress, and outcomes; prepare reports, documentation, and other required records in compliance with HUD and agency requirements.
Requirements:
QUALIFICATIONS & EXPERIENCE
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Associate degree required; bachelor’s degree in social work, Human Services, Sociology, Psychology, Public Administration, or a related field preferred.
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Minimum of three (3) years of experience in case management, resident services, social services, community outreach, or a related field required for candidates with a degree.
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In lieu of a degree, minimum of five (5) years of progressively responsible experience in case management, resident services, or social services may be considered.
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Experience working with public housing residents, low-income families, elderly residents, and/or persons with disabilities preferred.
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Knowledge of HUD programs, community resource coordination, data tracking, and outcome reporting is strongly preferred.
KNOWLEDGE AND ABILITIES:
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Knowledge of community resources, supportive service systems, workforce development programs, and public benefit networks.
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Ability to conduct assessments, identify barriers, develop individualized service plans, and support residents in achieving measurable goals.
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Ability to coordinate and monitor referrals, services, workshops, and resident programming aligned with self-sufficiency objectives.
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Ability to establish and maintain collaborative relationships with residents, service providers, partner agencies, and internal departments.
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Ability to maintain accurate documentation, track outcomes, protect confidentiality, and prepare timely reports in accordance with HUD and agency requirements.
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Strong communication, organizational, advocacy, interviewing, motivational, and problem-solving skills.
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Proficiency in Microsoft Office and case management, reporting, or data tracking systems.
