Haywood Habitat for Humanity
Home Repair Administrator
Position Summary
The Home Repair Administrator plays a critical support role within Haywood Habitat for Humanity's (HHH) Home Repair Program, reporting directly to the Executive Director. This position is responsible for coordinating applicant and partner family communications, managing program documentation, communicating with subcontractors, supporting grant compliance and reporting requirements, and maintaining accurate project and program records. This position will work closely with the Office Administrator, Repair Manager, and Executive Director.
The Home Repair Administrator serves as a key liaison among partner families, project teams, subcontractors, volunteers, and organizational stakeholders to ensure efficient program operations and successful project outcomes. This role requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities in a dynamic, mission-driven environment.
Key Responsibilities
Partner Family & Applicant Management
- Serve as the primary point of contact for applicants and approved partner families participating in the Haywood Home Repair Programs.
- Guide applicants through the application process and collect all required documentation to determine program eligibility.
- Assist Project Managers to coordinate and schedule contract signings and other key project milestones with partner families.
- Maintain regular communication with partner families throughout the repair process, providing updates and support as needed.
- Collaborate with other HHH departments to ensure timely communication regarding partner family progress through program stages.
- Maintain organized and accurate records for all applicants and approved partner families.
Project Administration & Coordination
- Support the tracking and administration of home repair projects to ensure timely completion and achievement of program objectives.
- Organize and maintain project files, subcontractor information, and supporting documentation for reporting and compliance purposes.
- Enter and maintain project and partner family information across multiple tracking systems, including spreadsheets, electronic filing systems, donor databases, and hard-copy records.
- Assist Project Managers and Site Supervisors with volunteer scheduling and coordination.
- Welcome and support volunteer groups on project sites as needed.
- Coordinate office volunteers and assist with supplemental program tasks.
- Provide administrative support for HHH Home Repair projects as assigned.
Program Support & Reporting
- Work closely with the Executive Director and other departments to maintain accurate program data and reporting systems.
- Ensure compliance with grant documentation and reporting requirements.
- Attend RepairTeam meetings and prepare meeting summaries and action items for leadership.
- Assist in developing and maintaining effective administrative processes that support program efficiency and growth.
- Perform additional duties and special projects as assigned.
Qualifications
Required Qualifications
- Demonstrated commitment to the mission, vision, and values of Haywood Habitat for Humanity.
- Commitment to racial equity, economic justice, and serving diverse communities.
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and processes simultaneously.
- Exceptional attention to detail and accuracy.
- Excellent written, verbal, and interpersonal communication skills, including the ability to communicate effectively with partner families, volunteers, contractors, and community stakeholders.
- Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
- Experience working with databases, electronic filing systems, and project tracking tools.
- Ability to work independently while contributing effectively within a collaborative team environment.
Preferred Qualifications
- Professional experience with Habitat for Humanity or similar nonprofit housing organizations.
- Experience supporting construction, housing rehabilitation, or home repair programs.
- Knowledge of subcontractor coordination and project administration within a nonprofit setting.
- Experience with donor management systems and construction project management software.
- Strong customer service and relationship-building skills.
Work Environment
This position is based primarily in an office environment with regular responsibilities at active construction and home repair sites.
Primary office location:
- 331 Walnut St Suite 1+
- Waynesville, NC 28786
Construction site visits may involve exposure to:
- Dirt, dust, and construction debris
- Noise from construction equipment and activities
- Extreme weather conditions and temperatures
- Fumes, odors, and other environmental conditions associated with construction work
Occasional work outside standard business hours M-F 7:30am to 4:30pm may be required to support program operations, volunteers, and project schedules.
Physical Requirements
The employee must be able to:
- Sit, stand, and walk for extended periods throughout the workday.
- Work effectively at a desk and computer workstation.
- Navigate active construction sites, including uneven terrain.
- Perform physical movements as required.
- Lift, carry, push, and pull materials and equipment weighing up to 10-15 pounds.
- Safely operate a motor vehicle for work-related travel.
Additional Requirements
- Valid driver's license with a satisfactory driving record.
- Willingness to work as part of a team.
- Reliable personal transportation.
- Current automobile insurance meeting organizational requirements.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
